Timberline Bar & Grill

This restaurant is just OK. Food was cold and did not taste that great– it’s difficult to mess up a plain cheese burger and fries, but they did it. The facilities are a bit cafeteria like and dated there are a few tables overlooking the town. The best views are outside the restaurant area. Service was friendly, but, not very good. It is a typical tourist fare directly across from the cruise ship docks. Going up the Mt. Roberts tram is a good experience and there are a couple of very nice short hikes that start just outside the facility, but, if you are looking for a place to have a nice dinner/​meal, I recommend looking for other places.

Didn’t order much but I have to say the chef/​cook is at the table next to us talking to guests and our server and the entire staff here have wonderful personalities. Dorcey is a gem. Chowder 5 stars and oysters too. Cute and quaint.

Sat at the bar and ordered clam chowder and baked oysters. I’ve never heard the microwave used so often in a restaurant until I came here. Food tasted like it too. Clam chowder came out after the microwave powered off with a ding.
Oysters from Cake AK took a very long time as if they took the tram and fished them from the dock. Came out after the microwave dinged. The price for a half dozen is what I normally would expect for a full dozen. Tasted like they were stuffed with microwaved salad bar bacon bits.
We were like one of only a few in the place for dinner snacking on appetizers. Another couple eating at the bar and all their dishes were served after hearing the microwave ding.
Staff were friendly but I honestly don’t care to hear why you are understaffed and why you are working the bar and waiting tables. Guessing an employee brought his family in for chow by the under the breath back talk my bartender/​waitresses spewed.
And the prices are a turn off. Zero wow factor going on here. Hide that damn microwave!

I wish I could write a separate review for the Tram and all the staff because the folks working the Tram and the other posts were wonderful! The server was friendly and accommodating and we were seated promptly. Our server may have been having a long day, but I could pronounce the beers they had on tap better than she could and knew more about them. I was so stoked that they had Baranof Brewing and Denali Brewing on tap! I ordered the Cobb salad with blackened rockfish instead of shrimp– it was cooked really, really nicely. The crab flakes in the salad however, were strangely tasteless-​and had the texture or being previously frozen (hard to pass that off on a local). My husband’s entrée was comfort food– and he enjoyed his meal. Our friend who ordered the Vegan Sandwich said it was really bad, which was a bummer, because we all were excited for a vegan option in Juneau.
We will go again– the view is phenomenal and the staff is truly wonderful. Maybe, though, we will stick to beer and appetizers.

Great food, fresh seafood, and fantastic views! Lil expensive, but totally worth it.
I had the halibut with garlic aioli and it was amazing. My husband got the pound of alaskan king crab and it was superb. My mom and sis-​in-​law got the AYCE Dungeness crab and the crab meat was super fresh, sweet, and such a tasty deal! :D
The food took awhile to arrive, but the server was super nice and checked in on us to make sure my mom and sis-​in-​law got a steady stream of freshly steamed crab. Omnoms!

Disappointed again!(BEST VIEW IN JUNEAU & very nice staff on the floor)
I heard they were able to get a former cook to return.
So we decided to try our luck– granted it was the end of the day (8:pm and they close at 9) The menu definitely held my interest… I went for the lentil loaf with zucchini spaghetti and (cant remember the name of those humongous mushrooms included, darn! Brain fart)
The mushrooms were yum, but very oily as was the zucchini. The lentil loaf was tasteless. I really appreciate having meat and non gluten-​free options, BUT if my meal tonight was a example of typical fair
Friends at a nearby table raved about the crab nachos. Oh and my boyfriend says the burger and fries were

«Great Place to Eat at the Top of Juneau Alaska «
My wife and I took the Mount Roberts Tramway to the top of Juneau Alaska two weeks ago and had a wonderful experience at the Timberline Bar & Grill. First of all the tramway ride up the mountain is really breath taking, and once you get to the top, you can look over the entire city of Juneau. We ate lunch at the Timberline Bar & Grill where Food & Beverage manager Mark Collier seated us at a table and talked with us about the history of the restaurant. Kristina Peterson our server was awesome, as she handled our every wish. Also Executive Chef Randall Rice also came to visit our table and gave us a sample of his personal recipe Salmon Andouille Sausage, which was delicious. The Fresh and Baked Oysters were very tasty, the Reindeer Sausage Ruben Sandwich was very good, and the Fish Tacos were yummy ! But one of the best dishes was the Huge, Giant, and delicious Crab Nachos. The Bar & Grill also has a wide selection of Alaskan Beers on tap. A great field trip and lunch at the top of Mount Roberts when you are visiting Juneau Alaska.

We had a couple of hours to grab a bite to eat in Juneau. This spot was at the top of the Tram so kind of a captive audience thing going on.
I was quite pleased with our food and also very surprised!
I had iced tea and fish tacos, all three with a different type of fish. I enjoyed them all. I was shocked how tasty it was.
Good service was also a plus.
The meal was a bit pricey, over 50.00 for the two of us but I get it, Alaska is expensive.

Hiked to the top of Roberts with two friends, came down to the Timberline for a drink and a cup of chowder. My group was immediately seated; However, it was a solid 10 minutes before we even had water in front of us. 15 minutes after being seated, our drink and food orders are taken. 40 minutes after being seated, we had to ask where our drinks were. Then again, when the waiter forgot one of our drinks. An HOUR AFTER BEING SEATED, we asked AGAIN about our food (we ordered a salad and 2 cups of clam chowder. Not difficult or time consuming to make) and were finally given something to eat. My soup was lukewarm, as it had been sitting for almost an hour.
Here’s the best part. After my group expressed our concern for our level of service (or lack thereof,) the «boss» removed ONE drink from our total. FYI, there were 3 people in the group and we all waited the same amount of time. Why did they have to pay for their drinks and I didn’t? The waiter wouldn’t even look me in my eyes as we said goodbye and left. I understand you’re embarrassed about the terrible service, but that doesn’t get you out of being courteous to your guests.
All in all, this restaurant and the people running it are just awful. I, nor anyone in my group, will be returning to this sorry excuse for an establishment unless management really puts forth an effort to make this terrible experience right.

A cute location, a scenic view, and good service are the positives of this restaurant.
Our family booked a gondola ride up to the top, including a «seafood dinner,» meaning dry salmon with a mediocre side of potatoes/​salad/​soup. The food was really not all that great, but I guess you can’t expect much from a restaurant with just about 5 other people in it besides our party.
It was pricy as well, but I haven’t eaten at a place with nicer scenery than this. However, about half of the tables are situated next to trees, so you can’t see much other than green. I literally had to walk to the other side of the restaurant to get a good view.
The best thing on the menu was the hot chocolate, surprisingly enough. I would have just settled for a nice view and hot cocoa.

I took the tram up the hill, and found the views beautiful. You can see all the cruise ships in port and the majestic mountains overhead. Inspired, I thought I’d grab a bite to eat. The timberline bar & grill offers great views, with a diner-​ish/​lodge-​ish ambiance. I was seated immediately, but was not greeted by the waitress for some time, until I got up and talked to a lady who happened to be the manager. She was great and took care of me (not sure about the slightly cranky waitress). Anyway, I had the fish & chips, and paid the extra $ 3 for halibut only (normally it is 1 piece of halibut, 1 piece of cod and 1 piece of something else). I have to say, after trying the halibut, this is why I don’t eat fish at home — it was SOOOOO good! Really fresh (off the boat this morning), flaky, moist, delish! Plus all the trimmings: malt vinegar, old fashioned tartar sauce, catsup & mustard, cole slaw AND really good fries. Excellent.

Cruise ship tourist season happens from May through September. You may come up by hiking up, spend at least USD 10, save the receipt and ride down, or pay to ride up and down. Upon arriving, it noticed a very long queue waiting for a ride down and thought right away it was a mistake to come up here as it’s at least a twenty to thirty minute wait for the ride down.
The restaurant is very busy, the host was busy and not very efficient at seating people, as if there are any available tables to seat people. Fortunately, another of our party already went through this process and already nabbed a table for us. We had a table outside, but better have some warm clothing. Their seafood chowder was very good, cup USD 7, bowl USD 9. For two dollars difference, get the bowl if you’re sharing or hungry. Their calamari was a disappointment, thinly sliced pieces left me feeling unsatisfied with this dish. I had expected thicker sliced calamari, not recommended. Cod and chips USD 10 were decent, steak sandwich USD 18 was filling and satisfying.

I had high expectations of this restaurant as being the place to eat while in Juneau. Boy was I mistaken. First is costs $ 31 per person to take the tram up to the restraint. If you’re a Juneau resident or go their with one, they can buy the tram tickets and you get a $ 19 voucher per person with their ride and dine package (this is one of the few good things about the place). Keep in mind there were 4 of us that went here to eat.
I expected at least a 4 star dining experience, even though the dress was casual. The prices would also suggest top notch food, table settings and décor. What we saw inside were cheap, flimsy tables with cheap wire frame chairs that looked like they belonged along the back wall of an office conference room. Outside on the deck there were more cheap, flimsy tables that were slightly beat up along with cheap plastic deck chairs. A customer at another table fell out of his chair when the leg bent and the chair collapsed as he was sitting down.
We were sitting on the deck which was mostly full, and by this I mean there were 6 tables, 4 had 4 people (ourselves included), 1 had 2 people and 1 had 1 person. The remainder of the restaurant had maybe 20 people in it.
We were there for about 10 minutes before we could order our drinks. When we finally did the waitress came back and said they were out of the particular wine that I had ordered and I had to pick another one. This is a tourist city and a tourist restaurant, how do you run out of any of your wines? I ordered another wine and about 20 minutes later our drinks came. During this 20 minutes time the waitress never returned. We’re now up to roughly a half hour just to get something to drink besides water. By the way, our water glasses were never refilled during our entire time there.
At this time the we finally got to order our appetizers, fried calamari and pel’ meni (which are russian dumplings with a spicy sauce). After about another 20 minutes of waiting my friend and his girlfriend went to smoke. They found our waitress (again she had not visited our table in the past 20 minutes) she showed them where they could smoke and decided to join them. Upon finishing her cigarette she told them that she «should probably go get our food now». My friends came back a few minutes later our appetizers were brought out, about 30 minutes from ordering and about an hour after arriving.
The waitress didn’t offer to take our order so I asked if we could order. She had to go back to get her pad and pen to write down our orders as she didn’t have them on her. She came back and we ordered, 3 top sirloins and a ceaser salad with seafood chowder in a bread bowl. We ate our appetizers while waiting another 30 minutes or so for our meals.
Now we’re up to around 90 to 100 minutes before starting to eat our meals. First, the Cesar salad came out with the chowder. Salads are supposed to come out before the meal but whatever. And from what she said, the chowder was not very good. My friend ordered his steak medium-​well, it came out well-​done, nearly burned, no hot slightly pink center like it should. I ordered mine medium-​rare, which is supposed to have a warm pink, borderline red, center. It came out medium-​well, borderline well, hardly any pink at all. It was also very tough and had a line of gristle running through it. I’ve cooked better sirloins on my back yard grill that I bought at the supermarket. My dads steak was the only one cooked properly. Keep in mind that my dad and my friend both ordered medium-​well steaks yet they came out cooked completely different.
I ate my asparagus that came with my steak first, it was cold but I ate it since I was so hungry. I then started on my steak. I took 3 bites and called it quits, my friend had 2 or 3 bites out of his. We sent them back and asked for the manager.
When the manager finally showed up, he said that he agreed that my friends steak was overcooked but that mine was cooked properly. Needless to say that irritated me just a bit and I let him know. If I’m going to pay $ 25 for a 10 oz steak I want it cooked properly. After arguing for a couple minutes the manager went back inside for a while, came back and said he would not charge us for the 2 steaks that we didn’t eat, which was fine.
We waited a good 15 minutes and had to flag down the waitress to get the remainder of the bill for what we did eat. She thought the manager wasn’t going to charge us for anything. A few minutes later another manager came out with the remainder of the bill ($ 140 without the 2 steaks) and asked us if we had any additional complaints. This is when we told him about the waitress going on smoke breaks, our poor service, etc. He took the bill along with the 4 $ 19 vouchers we had from the tram. We waited a while longer until my friend went to see the manager with his credit card to see the manager and asked what we owed. He said the vouchers would cover it and we left.

My advice, take the 2 mile hike to the top and reward yourself with crab nachos, clam chowder, and a beer. (hey it was 2 miles). don’t worry if you eat too much, you can ride the tram back down for free when you flash your dining receipt.
They have a full bar inside with a few of the local Alaskan micro-​brews. friendly staff and that lodge type ambiance. Seriously though, crab nachos is a must have.

Stopped for some milk and a snack for my son, ended up with the crab cakes and the crab nachos. The crab cakes were good, but what really made them great was the spicy sauce they served with them. My husband is searching for the perfect crab cake, he never likes any… these, he liked! The crab nachos were also good, my son thought they were quite tasty, I did too. My only suggestion is to layer the cheese, guacamole, etc, throughout the nachos a little better so every bite has all that yummy goodness.