A & R Appliance

I have had A & R Appliance come out to repair a dryer and a refrigerator. I was given a time frame for both appointments and prior to arrival I received a call from the Technician letting me know he was en route. Both instances the scheduler was very polite and the Technician was prompt and very professional.
Will call them again if an issue with an appliance comes up *knocks on wood* and I will definitely recommend them to others!

Beware. Terrible service and unprofessional technicians.
We had a certified technician from the manufacturer evaluate the issue and quote a price of $ 850 for swapping out a compressor. Talked to this company. The operator was very nice. Got the model and serial number and quoted a price right in line with expectation of $ 850, which is a fair price in my opinion. Part is available at wholesale for around $ 325. Retail around $ 500 with a healthy margin.
Repair guy shows up (in a U Haul truck?) and immediately quotes $ 1200 with no explanation. We got on the phone with the operator who is helpful but repair guy leaves before we can even talk with his boss. The guy was extremely rude and unprofessional. If there are new issues or parts, I get it, but he didn’t stick around long enough and lost his temper when we questioned the price and asked for a breakdown of it.
We then rescheduled the appointment for Saturday between 9 – 12. The technician didn’t show up. We called the operator at 11am and 12pm and 1pm and was told she couldn’t get a hold of the technician (?). Our call at 130pm was unanswered. No phone call at all from the company.
Very disappointed. Beware.

This is the most sketchy looking place I’ve seen in a long time. I took my ice machine there only because the manufacturer (‘magic chef’) said I had to get it repaired there. The place is completely disorganized and unprofessional. There are various appliances scattered around the front office in no particular order and the woman I had to deal with seemed like an idiot but what could I do? I didn’t want to pay to repair the machine myself so I left it. Two weeks goes by and nothing. Call the shop, «oh, yeah I think we have that in the back, let me check». «oh, we still have to do more testing, probably a few more days». So I called the manufacturer and asked what’s going on because I’m now suspecting this shop is run by gypsy travelers. I didn’t even get a receipt (which I should have insisted on, as well as take pictures of it) when I dropped it off. The manufacturer (magic chef) put me on hold (or so they claimed) to call the shop and they said the shop told them there’s nothing wrong with the machine. They ran it for a week with no problems. Okay so if there’s nothing wrong with the machine then why did they insist on keeping it? «Um, I don’t know you have to wait a few more days». Okay, so I waited a few more days as they requested and then went back to the shop and demanded my machine back. So this woman gives me the machine and she says «you know it’s not fixed?» What the … and of course it doesn’t work. They just let the machine sit in the back of the warehouse for 3 weeks. By the time I got it back, it smelled and their were bugs coming out the bottom, and now ‘magic chef’ won’t honor the warranty because the shop (or so they claim) told them there wasn’t anything wrong with the machine. I don’t know what kind of scam these people are running but there’s some sort of collusion going on between them and the manufacturer to screw people out of any warranty.

Have used this company for several years to fix my personal appliances and the appliances in my rental units. They have always done a great job and have great communication with my tenants. They remember my name when I call and are always friendly. I have never had a bad experience with them.

My fridge went out yesterday, called around and everywhere was already closed. Starting making phone calls right at 8am, no one could get out until the following week, today is Friday, my fridge went out thurs. They were the last place I called, needless to say the lady on the phone was super nice, I had someone out here within 2 hours, the guy was here maybe 20 min and my issue was resolved! Very happy and pleased with their customer service.

My fridge was on the fritz in my place in Vegas, and I had to spend a whole week there this time for work, Clint came over promptly and fixed it immediately, I was able to stock it up immediately thanks to them.
Great Service, Reasonable Price, will use again.

I have rental properties around the valley and I do not understand the bad reviews. I had a great experience. John and Clint were both very knowledgeable and reliable. We had an issue with our dryer that is not working. They came there several times until the issue was resolved! John went out of his way to ensure that the appliance was fixed. Thank you A &R Appliance Service!

The technicians were nice but service was horrible. 1 and a half weeks to fix my dryer and 3 visits. There were 2 technicians each had a different diagnosis neither had the proper part. It was pretty amazing at the failure they had. Today is hopefully the day they fix it

STAY AWAY!!! BUYER BEWARE!!!
Contacted this company because they were listed as being able to repair Fisher Paykel dishwashers… and because of their reviews on Unilocal.Technician came out and diagnosed the issue… told me the parts would probably have to be ordered… and that he’d contact me further to give me a time frame. After a week, I started calling the office # for answers. Called 3 different times over a 2 week period. Each time, I was told they’d contact the technician and get back to me. Even spoke to a «supervisor» who promised the same thing. Never got back to me! Not even with a «here is the reason for the delay…»
The only reason I didn’t rate them even lower is because I was never charged for the initial visit. At least I have that small satisfaction.

After two visits they finally fixed the frig… had to use them since I have Old Republic the home warranty company

No stars, No stars, No stars!!! These people are horrible I bought a frigidaire double wall oven that was damaged in the box called frigidaire and they gave me this company for my warranty. I called and argued with the secretary or whoever picked up the phone they were stating that it’s not covered when indeed frigidaire Said it is. So called frigidaire again and they called the company to confirm.
After a few days this company came out to look at the unit. The repair man said it would be around 5 weeks to get the parts which I didn’t mind.
Three weeks go by and I decide to call the person who answers the phone looks up my info and tells me that the parts are on order and have not come in yet.
Another 2 weeks go by call them again person answer the phone and looks up my info and tells me that frigidaire declined the repair… Now I’m pissed…
Call frigidaire they look up my info and they do not see any purchase order or any parts that were ordered, so these assholes never submitted my claim.
Why waste my time you morons!!! Just say we can’t help you!!! We don’t want the business!!!
Frigidaire gives me another company to call and get this repair done.

We bought a Frigidaire Gallery appliance set and the dish washer started flashing error. RC Willey referred me to A&R to fix it. I was told that they would show up the next day between 9 — 12am and to expect a phone call prior to the technician’s arrival. At 10:45 Tom called and said that we needed to replace the control panel. He said it would be ready in 2 days. Two days later I received a call that they would be there between 10−1pm and at 10:45 James showed up and fixed everything in 20 minutes.
Not sure what else you expect. The came when they said, were very polite and did exactly what they said they would do. Not complicated, just simply and easy.
Thank you!

A&R came to my rescue! My older oven died and my son said «get a repairman»…that’s not a good thing because he’s a mechanic.
Household appliances are a lot like cars — only you can’t have them towed to a shop, the shop has to come to your house. It took a few visits because the first replacement valve failed; and the visit takes time because a good repairman will wait while a machine runs thru cycles to assure it is ‘fixed’.
A&R appliance went the extra mile to see that the repair worked! I recommend them.

I would give them no stars if possible. They were supposed to be at my house between 8 and 10. And call when they are on there way.
I called in the morning to confirm they would be here and to call ahead. All was confirmed. But no one showed up.

My dryer crapped out on me. A&R came out & said it was a gas valve and the part could be installed the next day. The part arrived damaged & they had to reschedule. The repair man worked overtime (until 9:30pm) just to get my dryer fixed for me. They did not charge me for the part due to the inconvenience. So… in three short days they fixed my dryer at minimal cost. The repair man was friendly, clean, and respectful. I would recommend them to anyone in need of appliance repairs.