Action Properties

We rented from Action Properties for just under a year and had a great experience working with both Phillip P. and Action Properties. If work did not cause us to relocate we would still be living there. Phillip was very responsive during the initial renting process and throughout the year. We couldn’t have asked for a better individual to work with. If you’re looking to rend or buy we highly recommend Phillip and Action Properties.

Phillip Pei worked with myself and 3 of my roommates while I lived in Palo Alto for 1.5 years. It’s been great working with Phillip and the team, and I’d highly recommend working with them. Phillip was very responsive to emails, helped us address issues in the house (like replacing a cracked stove top early on) promptly, Phillip also gave us plenty of heads up before owner visits, and clearly talked about our value as tenants.
Additionally, we’ve found the entire team to be excellent. The first time we had a bit of a late payment instead of hitting us with the charge right away, they sent us a quick and polite reminder to pay. Phillip made leaving halfway through the lease very easy for me, he helped make sure I was able to move to San Diego confidently in the time frame I wanted, and it was very hassle-​free for me to get someone else on the lease instead.
I highly recommend working with Phillip Pei and the Action Properties team.

Currently renting a studio for about half a year now through Action Properties. The overall staff is very friendly and welcoming every time I see them.
Phillip especially has been a tremendous support from small to large repairs that needed to be made on a timely manner. From the beginning, he made sure the studio was in great shape to move in, and communication between him has been prompt and professional.
Later when I had issues with a gas leak, he didn’t hesitate to go above and beyond his hours and efforts to make sure our units were safe until everything was resolved. I appreciate it very much!
His stellar personality with a positive attitude is always a pleasure to work with, and I’m looking forward to renting with Action Properties long term.

For the most part these people are great! Being with them has been great in terms of renting out places in the bay. The only issue I really have is that they are pretty non responsive to emails. They pretty much never reply and it takes multiple tries to get any reply, if any! Super frustrating when this place has A LOT of repairs needed because its so old. ANSWER YOUR EMAILS FOR GODS SAKE. I had them finally reply and claim the woman who handles our place was on maternity leave yet no one let us know? That’s not an excuse.
The only responsive people are the handy men and plumbers who I talk to directly, never with Action properties themselves. whatever.

I ended up renting that condo for nearly 5 years. When I left, they sent me my full deposit back in a timely matter.

Moved here from the East Coast and was fortunate enough to find a convenient and very nice condo to rent in Mountain View. The staff seems very nice. The person that helped me was Phillip Pei. He was exceptional nice, personable and accommodating. The place was great but I did not like an odd colored wall. Even though it was the weekend and Phillip could not get a painter over there before my moving truck, he took responsibility and painted the wall on a Sunday which was extremely kind. I lived there for a year and the owners came back from out of state. Phillip and Action Properties gave us the entire security deposit back. I know for a fact, that many property management companies have made taking tenants security deposits away from them an Art Form. I really like these people. The couple of times we needed assistance they were nice and very prompt. As far as Phillip goes, he was my contact person. Always professional, warm, helpful and very likable. My wife and I are now going to use him as our realtor because he is a good man and I trust him.

Dedy and Action Properties served my family for two years while we rented out our downtown MV condo. From day 1, it was super easy to work with them, taking the hassle out of everything related to renting: from finding tenants to repairs. I couldn’t recommend them more, and actually wish I had their services (and repair network) when I lived in the condo!
This summer we decided to finally sell the unit, and the sale process was handled professionally and competently. The staging, marketing material (including photography and copy), and sales strategy were excellent, leading to a sale well above asking. The only downside is we no longer have the property, and thus no longer need Action Properties!

Dedy has managed my home in CA ever since we moved out of state. He has done a marvelous job filling the rental quickly with great tenants. When we were ready to sell, we were on a strict timeline. Dedy helped find a new place for the renter quickly and assessed the property, managed the contractors, stagers and photographers to meet the tight deadline. His recommendations were spot on and he priced the property just right as we got the highest possible price for our place! Dedy really knows how to get top dollar for rentals and real estate! We really appreciated that he continually kept us updated thru the process. I can’t recommend Action Properties enough!

Every relationship has its ups and downs. Action Properties handled the «down» in a professional manner, and made it an «up».

The service the Philip Pei and Action properties has provided to myself and to my clients has been top notch. The market knowlege that he provided allowed us to get into a great property under market rents. Referring clients to him that have rental properties in the area has made a great impression as well. Thanks for all the help!

Action Properties is amazing! My family has rented two properties, and purchased our first home with them. We highly recommend Dedy as a real estate agent.
Rental Property 1
This house was professionally maintained, and all issues were fixed immediately. There was even a situation where an underground pipe busted, and my family was displaced for 2 weeks. This incident occurred during the holiday Christmas season, but Action Properties was very quick to respond. They even worked with the landlord to compensate us for hotel accommodations.
Rental Property 2
We outgrew Rental Property 1, and Action Properties helped us find a bigger house. They were very accommodating during the transition. Again, any found issues were fixed immediately.
Home Purchase
Based on the outstanding service with 2 rental properties, we decided to work with Dedy as our real estate agent. He was very quick to respond to calls/​emails/​texts, and punctual every time we looked at an open house. We was very patient in educating us, and provided insights about home ownership. With Dedy’s help, we successfully purchased our first home!
We also decided to remodel some of the house, which Dedy was able to assist with recommending contractors. The remodel went smoothly, and Dedy was a great help during the whole process. We could not have asked for a better experience.
We highly recommend Action Properties for rentals, and Dedy as a real estate agent.

Dedy had been managing my condo in Sunnyvale before we sold it recently. I’m extremely happy that I chose Action Properties as my property management company.
Dedy is very professional. He is very responsive, on top of things, and took care of my property well. From what I experienced, he is very fair and also took care of my tenants well. As I lived hundreds of miles away, I didn’t want to deal with the daily maintenance and repair issues that my tenants reported. Dedy took care of them for me very professionally and proactively.
In late 2013, I decided to sell my condo as the market improved. Dedy served as my agent and he took care of the new flooring, cleaning, staging, and listing for me. We found a buyer within a week the property was listed. I was extremely happy with the offer and the house was sold quickly!
I highly recommend Dedy and Action Properties!

I had a great experience with Action Properties. We were in the market for a rental, and Yacop was truly exceptional with his professionalism and kindness. The home that we decided to rent was remodeled beautifully, and we decided to rent it immediately. The application and leasing process were very fast. Yacop was always very prompt and helpful. One thing that I appreciated a lot was that he was very flexible with our move-​in date. We needed give a 30-​day notice to the unit that we were planning to move-​out, and Yacop accepted to wait for a month for us to move-​in. All in all, we had a very pleasant experience with Action Properties.

What a bunch of unprofessional jerks.
I have rented the same condo for 2 years and anytime I email my «go-​to guy» Satya (had previously been Douglas) for a minor repair request or question I NEVER, and I mean it, NEVER get a reply from him. Instead I get a call from the professional who will address the issue but it would be nice to hear back that my question/​concern will be taken care of and to expect a random call from Jose, Bob, etc.
Over the last 5 months the owner of my unit stopped submitting PG&E bills to Action for me to then pay with my rent. I proactively emailed Bernard the book keeper and NEVER heard back. Call me crazy but wouldn’t they want to collect money owed? On my last rent check I reiterated this via Post-​It on my check so that it could literally not be ignored and guess what? You guessed it, no response.
I was informed by email that the condo will be sold and I have to leave in 2 months. Was told the real estate agent would be in touch with me about the condo and haven’t heard anything at all. A copy of the cancelled lease will be mailed to me, Dedy’s email promised. I live in the Mountain View, their office is in Mountain View and 12 days later nothing has come in the mail. Are you freaking kidding me? I emailed Dedy asking for an update on the paperwork. Heard nothing back.
How they maintain a business is beyond my understanding of a modern day, tech-​savvy, professional office setting.
I will NEVER use Action for my housing needs and will steer anyone who is considering them for buying, selling or renting far FAR away until the day I die (which could be soon because, Jesus, the stress they have caused me is surely taking years off my life).

Agents care about their pockets rather than their clients.
I saw a unit which I really liked. it was a bit overpriced compared to similar units in the area. Made a reasonable offer which the agent rejected because of the lower commission he would have received. The unit is still vacant and the owner is obviously loosing more money compared to the difference in rent for an annual lease.

The team at Action Properties is exceptional — John and Dedy are great. Having been a renter of four years at one of their properties I can honestly say I was nothing but pleased and impressed by how efficient, professional and easy they were to work with for anything needed.
Through the years we had to contact the office for a variety of reasons, appliance issues, minor repairs, garage door issues, misc odds and ends. Each and every time I was treated like their only client — fast, effective and they always followed through. I never once waited for anything to be updated or repaired. They also made sure I was happy with the gardening service to be sure they met my expectations.
Negotiating for reasonable rent and extensions in our lease were seamless.
If we are ever in need again of looking to rent or need to recommend a management company to handle a property — they are first on my list. Highly recommend!

We have worked with John at Action Properties for the past year, both for purchasing a house in Mountain View, and managing it. He is excellent!
Throughout our house hunting process, he was very patient, always helpful, and never pushy. We were able to land a good deal despite the low inventory and the number of bids, because he can accurately gauge the market. We were house hunting from 2 hours out of town, and John was always able to accommodate us on our schedule.
Our experience with Action Properties managing our property in Mountain View was also good. Simply put, no headaches. We recommend it!

It was great working with John and Action Properties.
John knew the market inside and out, and had many helpful suggestions from loan to house searching. I was very grateful that he always accommodated my schedules and took the the time to answer my questions.
He made the whole process very enjoyable and stress-​free.
John is passionate about his work and helping his clients. i have a lot of trust for John, and John and I have also become very good friends.

We are renting a condo managed by action properties and are very satisfied with them. Well, in general i am talking about our property manager — Satya. that dude is great! He replies to emails quickly, responds to phone calls even on weekends (once we locked ourselves out on a saturday), sends requests for a plumber/​technician right away.
I’m thrilled with the service this company provides and am looking forward to another year with them.

This is the second time I asked Dedy to help me buy a house and both times, I am very happy with him.
Dedy is a great real estate agent. He is very patient (I am not) and he is also very capable. Whenever there is an issue, he will always have alternate solutions ready for us. He is very prompt is answering emails/​phone calls and always on top of things. He is never late for our appointments either.
Most importantly, Dedy never pressure us into making any decisions. In fact, he will always tell us to take a few days to think things over. He also will explain everything in great detail and answer any questions we asked in depth.
He is also ready to help you post-​sale. With remodeling or anything you might need.
I would highly recommend him to anyone who is looking to buy/​sell a house or if you need help with property management.