Experience Suzuki of North Aurora

I just recently purchased a 2011 Grand Vitara from Experience Suzuki. This was my first experience buying a brand new car and it has definitely set the standard for what I should expect from future dealerships. The salesmen were very down to earth and easy to talk to without being cheesy. They didn’t try to sell me anything or pull a fast one on me; I told them what I wanted and they got me exactly what I wanted, even going as far as having the vehicle shipped in from another state in a timely manner. The price was unbeatable — I’ve been car shopping for the better part of half a year — and the vehicles they offer for the price they want can’t be beat. There was no haggle, no negotiation, just an honest price. The owner himself was in the trenches with his workers doing the same hard work everyone else had to do which is a sign of a good leadership and a great company. This company should serve as a model for all other car dealerships to follow. Great job.

Buying cars can be a stressful time, but this dealer was probably one of the less stressful experiences i have had in a dealership. After being tossed around by a suburu dealer like a rag doll, i came here to test drive a slightly used suzuki. the car was in excellent shape. a new battery had obviously been installed and they had changed the oil. a good sign that they actually care about their product. i liked the car, it was priced so fairly ($ 1K less than another suzuki dealer in the area) that i did not bother to haggle on the price. Then there was my trade in, a previous dealer low balled an offer for my trade, Experience gave me a better offer but not what i had expected. They did, unlike the suburu dealer, did explain that unbeknownst to me, the carfax report on my car wasn’t clean. They were happy to show the carfax report to me and even xeroxed a copy for my records. Needless to say i bought a suzuki from them. I have been very happy with it. The only negative thing i can say about this dealer is their lack of follow up. Most dealers that i have bought from call back a few weeks later to see how the car is doing and discuss any issues etc. Also send perhaps oil change or accessory coupons and whatnot in the mail. I think if this dealer did that, they’d get another star.