Sephora

Everytime i go in the store, this lady Kelly is extremely rude !! Don’t let her help you, she’s the only one who always seems to have a problem

This location was renovated last year and it’s now a lot more spacious than it was before. Although it’s a bigger space, I’m not sure if the store layout is conducive to pedestrian traffic or store aesthetics. It looks slightly more cramped somehow but maybe this is just me.
I’m giving this store 4 stars because every time I’m here, the employees are always more than friendly and helpful.

I love Sephora and am a vib rouge, I go to this location often because it is close to my house. However I have become hesitant to want to return anything here. Out of the thousand so dollars I spend here if I was to return a $ 30 dollar item i disliked I hope to see a seamless transaction. I went in to return a loose powder that I had ordered online which was way too light for me after trying it once. At the same time I saw I had another item I hadn’t used so thought I should see if I can exchange it for something else. Now I come here pretty much on a weekly basis and spend money in large sums every time. What bothered me was that when I took the powder back the girl at the register immediately seemed annoyed at the fact that I wanted to exchange something. She takes the loose powder out of the box and begins inspecting it for a good whole minute. I found this very strange. I asked «is there a problem» she looks at me and looks always to her co worker who’s helping others in the other register and says «hey can you please check this for me.» Then she looks at me and says why are you returning this… First of all I think in my head what is it to you? And um you have my card to see that how much I spend at Sephora so how are you even questioning me like as if I’m some criminal lol. So I responded to her saying «I purchased this online and it is totally not my shade it comes off extremely light and ghostly on my face and as you can see I just bought it not longer than a week and received it two days ago.» She looks at me and says well it looks like you’ve used quite a bit. I was heating up at this point, so this girl wants to call me a liar in my face I cannot believe it! Thankfully another girl whom I think was the manager or something just happened to walk by and saw the look on my face. I looked at this girl and said «excuse me?» And she responds saying it is our policy that if a product is used more than 50% we can’t return it. Before I could say something rude and show this dumb girl a reality check the other girl came in and said what’s going on. I said «I just bought this and it is 3 shades lighter than me, I literally used this once and she’s telling me I used more than 50%?» The other girl checks it and tells this dumb girl «oh it’s a loose powder it’s supposed to look like that it’s not half empty.» I was like hey you know what can you go grab one exactly like that brand new out the box so you can compare before you talk to someone like that.” The other girl said oh no it’s okay she didn’t know that and she tried to change the subject but I could see this other dumb girl getting pissed. Now I don’t understand why I would be stupid enough to return something I would use because common sense is if I wanted to use half of that powder I would never return it. But if I’m returning an item that’s brand new with the exact amount I received it with and it is clearly 3 freaking shades lighter than me then how the hell are you trying to say I ever used it so much. It’s really upsetting to me that a company I invest so much money in on a daily to monthly basis allows their employees to talk to customers like that. This is one bad experience for me so I’m giving 3 stars. There are girls there that are much more professional and amazing. But this girl is definitely full of too much attitude. Once I get her name I will make that known. She has curly hair and is of olive skin tone. I don’t know if she’s Indian what but I definitely want her management to take care of her attitude needs. This is extremely unacceptable. If she was my employee I’d fire her on the spot. Lack of knowledge and big attitude is not what this store needs!

WTF?! Walked in here with a friend the other day, and we were very poorly treated by the employees. We both were wearing full faces of makeup and nice clothing, and yet they still looked us up and down and stared at us the entire time. We were not greeted, and nobody offered to help us. We were stared down while swatching eyeshadows, and when we reached the perfume section, a lady followed directly behind us, practically breathing down my neck. She followed us through the store very creepily, not saying anything, as if we were going to steal something. Every time we picked up a bottle of perfume, she inched closer to us and gave us a dirty look. We get that we look a bit young, but we are both in our 20s and are mature and responsible enough to not steal. I probably make the same amount of money, if not more, than this woman and yet she treated me like some poor teenager that didn’t have the money to buy anything. Funny, because at the time I was carrying a Louis Vuitton purse… We felt so uncomfortable that we left immediately without buying anything. We normally have a pleasant experience here, but lately the employees have been rude and creepy. Get over yourselves, ladies.

I haven’t been here in years… Noticed they had an interior face lift. I don’t remember the floor plan being so large and open with so many different sections. This was a very nice surprise to see that my hometown Sephora has stepped up their game in the merchandising department. Reason why I am giving them 3 stars though is due to the lack OF merchandise which I know, was due to the recent holiday spending… Lots of specific products were not in stock. The shelves and what was left in stock in some areas did not look that nice… I hate it when I see people leave their beverage cups on store shelves (I saw that here, lol). To be fair, a lot of stores I walked into seemed like a tornado went through them. I’m not sure if it’s fair of me to rate on appearance and merchandising… But I am. The employees were great though! I’ve never come across a horrible or rude employee at any of the Sephoras I’ve entered. Everyone is usually friendly, nice and asks if there’s anything you were looking for in specific.

You would think by maintaining my VIB Rouge status for a few years now customer service would be a little better towards their loyal customers. At check out no eye contact whatsoever. After transaction was completed mumbled a thank you without even looking up. Jumped on the phone rambling on to someone about getting this line to die down. Left feeling rushed and very disappointed.

I went in for a custom makeover and was helped by Marina. She was amazing. I feel like she really listened and was attentive to my makeup and skin care needs. I made it a little challenging for her because I have such sensitive skin. She knew just the products to try and recommend. Even when I would was interested in a product, she made sure to check if it would be safe for my skin. I really enjoyed my experience and left feeling beautiful. The only critique I have is that there should be a digital list sent to you with the products that we used, along with pricing. I spent a lot more than I intended because I wasn’t aware of the product prices until the end. Regardless, I left happy with a new beauty routine and products I feel are of good quality. And they are ok to use on my sensitive skin. Marina was the best, from start to finish. Thank you!
P. S. I would also like to thank Jaenna. She was a big help last week I had to go in because my VIB status wasn’t updated. She called corporate and made me feel like it was all taken care of. I really appreciate her time and care.

Horrible customer service not once was I asked if I needed help at all! Looked at by the girls working there I glance over to them never once was I helped, so I left didn’t spend any money there and went to the Sephora in jcpenneys which those girls are always friendly and helpful and bought a ton of stuff!

Love this store! Everyone here is so friendly and helpful. First time i came in with my sister in law to help me find makeup (tbh i had never worn makeup and had no idea what i wanted or needed). One of the sales floor people came over and helped me find most of the things that I needed and even today, another woman helped me get a new insider card since i had lost my older one.

I love Sephora as a store (mainly the selection of makeup – also, hence the two stars given) but I have never received good customer service from the sales floor employees. Yes, I’m young, and most of the time I walk in with very little makeup on, but I feel like this should NOT entitle me to having the sales floor employees outright ignore me as a customer. I feel as if they know I am not a serious customer or something. I’d like to add that this has happened multiple times to me in this store. I have literally walked by an employee in the front where she just smiled at me as I walked by (probably due to the fact that I made eye contact). I resume to test out some products, and I see a more mature woman walk in and get instantly greeted and asked about what products she’s looking for, etc.
I would like to add that the only good customer service I received was from the cashiers… but I feel like that’s expected since at that point I am purchasing item (s) already.
I’d also like to add that this has happened to my older sisters as well. They are older than I am, but they don’t look vastly more mature than me, so I feel as if their own personal experiences is just as valid as mine.

It’s really hard to beat Sephora for me. Sephora is currently the only makeup store around here that sells Kat Von D brand cosmetics and they are my absolute favorite. Plus, the ladies in this store are absolutely stunning and provide phenomenal customer service. it’s lovely to walk into a store where people greet you and actually chat about your makeup interests instead of just forcing you to make a sale. 10/​10, always.

I love the store since it is close to my home and the staff is pretty knowledgeable and friendly. Every time I visit the store, employees are very welcoming and have given me excellent advise on the products I am looking for. I have very sensitive skin and my eyes can only tolerate non aggressive makeup. Josie Maran Argan oil Mascara and too faced eye shadows have worked wonders for me! Definitely my favorite store. 5 stars!!!

Came in to help my sister find look for her senior portrait. Jocelyn was very helpful and informative. Really appreciate her help

Sephora is my beautiful, materialistic escape from reality. It’s like taking a long walk through a cloud of French parfums, onto a rainbow of eye shadows and then bathing in a roll top bath filled with serums and beauty elixirs.
However, this location has some super depressing remodelling going on at the moment. It’s a fraction of the size and seems to have far less products than usual.
I did receive a great suggestion for a new mascara which I now love. I was looking for something free from chemicals, non-​clumping, non-​flaking and long lasting. A big ask, but a lovely woman with amazing lashes got it right with her first recommendation.

Stoneridge mall is one of our favorite malls to shop. My wife and I go out of our way to travel there to visit Sephora and MAC (MACboth in Macy’s and the dedicated store).
The employees are always helpful and mostly happy and pleasant. Of course Sephora is more expensive than other cosmetic stores, but Sephora sells very high quality products.
We only use Sephora or OPI nail polish and frankly, our cosmetics are split between Sephora and MAC.
If there is a downside to this particular Sephora, it’s because the place is always PACKED! I mean really packed! While there is always a line to check out, the cashiers always do their best to keep the line moving.
I highly recommend any Sephora.

Customer service was not a pleasant experience for me. The lady that worked with me, forgot her name, was being less than polite. She didnt want to answer a question i had about the products and gave me attitude. I felt like it was rather discriminatory… 2 stars for the actual product lines, great selection

Once you sign up with their Insider’s club, on your birthday month, you can choose from 3 items on their website and get a freebie. All you have to do is tell them your email address and show your I.D. and you will get your freebie in the store. The only downfall about this place it is too crowded with the staffs and customers. They sell all kinds of stuff!

I rarely go into sephora but since I was in the area and I got an email stating I can come in and get a free gift I took advantage of it.
When I walked through the doors it was chaotic but even though it was chaotic every employee was so kind. I even have a hug to one of them because of how nice they were!
Thank you again to everyone! I will be coming again… But this time with a better reason than a free gift haha!

5 stars for their generous, no receipt needed return policy.
Make-​up is too massive a rip-​off without it.

I adore Sephora, and am so thankful to have one nearby. I love that Sephora carries all of the Urban Decay products that I ever need! I haven’t had to go anywhere else yet hehehe! The only downside is that they don’t carry MAC.
Anyway– GREAT customer service here. A nice young woman helped me figure out if I was a cool or warm skin tone– something I was having the biggest issue figuring out! Turns out I am both… score!