Crouchley Plumbing Company

We called Crouchley Plumbing after our scheduled plumber cancelled on us at the last minute. We were having new countertops installed in our 1923 house, so the original plumbing needed to be removed and upgraded. We had our faucet removed from the backsplash and rerouted to a modern faucet at the sink. We also needed all of our old galvanized pipes from the kitchen down to the basement replaced with new PVC pipes. Clayton showed up on time and assessed the situation quickly and began to work. Our old pipes were very challenging to access, and Clayton handled our home as he would have his own. He figured out the best way to access with minimal damage and successfully replaced all of our old galvanized pipes.
After our countertops were installed, Clayton returned to install the faucet, dishwasher and garbage disposal. He was quick, honest, and communicative about what he was doing. Our plumbing is now upgraded and ready to go and looks amazing.
The very best part of our experience with Crouchley Plumbing and Clayton aside from the quality work, is the price! All of this very difficult work on our very old house for better than expected rates. I will most definitely be calling Crouchley for all of my future plumbing needs.

they never talk down to you or talk you into something you do not need

Great folks to do biz with. Thank you for the fast and accurate service!

Great job! At first they couldn’t do my job for 6 days, but they called back and fit me in the next day. The job ended up involving a bit more work than I was anticipating, but it still ended up being done quickly and was affordable… in fact, another company I called quoted me $ 125 more based on what I told them over the phone (which involved less work).

Called these guys for a quote. They were very quick to figure out what I needed, get an accurate quote, and had an appointment ready for the next day. I would not hesitate to use them

I needed my shower drain re-​attached in my main shower and have a very small crawl space. When Clayton showed up (right on time), I felt bad for asking him to go down there. He was able to fix the drain without going into the crawl space. However, I had asked that my dryer vent be looked at and, since I had some time left on my ‘hour’, down Clayton went to check it out. He discovered the problem and even though he couldn’t fix it, he made a recommendation to call a heating and cooling specialist or handy man to come and actually vent my dryer to the outside instead of into my crawl space. I will definitely use this company again. I love finding a reliable company with a professional service team who are willing to take on the ‘small’ jobs. The only thing I would have liked would have been for him to wear covers over his boots as I’m a ‘shoes off’ house.

Today I called because my faucet was dripping in my shower. This is my second time using them and both times I have had outstanding service. I live it to far from the office and they were able to get someone out today between jobs. I was so happy not to have to wait until Friday. Roger was my plumber and he was nice, funny and professional. Gave me the tip to turn off my water before I try a plumbing DIY. I am glad to know I have a great company in my neighborhood who will take that extra mile. Thank you and I highly recommend.

Love it!
Not only was Tracy the Plumber willing to go over early, unescorted and unsupervised … He was gracious enough to compliment me on the awesome snake job I did the night before by not charging anything but a service call fee (52bucks). I thought I didn’t get the clog but he checked everything up and downstairs in my crawl space for leaks and all is well. In and out in less than a hour. Great price for a piece of mind!
Thanks Tracy

We had a fantastic experience with Tracey & Joel! We moved to Sherwood and decided to call them down for a 2^nd opinion after another big, «24÷7» company tried to tell us we had to replace the water service for $ 3600. They searched more thoroughly for the leak and made repairs quickly, explaining what they were doing along the way.
They’re honest, professional and worked within our budget; offering suggestions to help us monitor future leaks and quoted preventative replacement of the water service at about $ 800 less than the other guys.

I just had service done by Roger and am very satisfied with the service received. He was very punctual professional and extremely helpful. Thank you for fixing all of my plumbing problems and being so knowledgeable at it. He is definitely top notch!

I am a founding partner of Papa Haydn restaurants in Portland.
We’ve used Sam Miller and his loyal crew for nearly thirty years.
As someone who has hired and employed thousands of people over the years, I’d say that the best indicator of a company’s integrity is the length of time that key employees remain.
Sam and his guys are prompt, exceedingly professional, and honest. There’s simply no better plumbing company in this city.

Had two problems. They fit me in the schedule quickly and got the job done for a reasonable price. In addition, Tracey is a very nice guy. I’ll definitely use Crouchley next time.

I just finished a complete water system install with Crouchley by sitting on the front stoop and chatting with Tracey as he laced up his boots! I’m so pleased. It started when I heard a water leak back in late November, six months ago, when there was snow on the ground. By way of recommendation, I called Crouchley and before I could clear the crawl space, Clayton was in my driveway. He crawled, he dug, he found the leak in the rusted pipe, he repaired it and then followed up with an estimate for a proper upgrade. Clayton replanted the plants in my flower beds which makes him a total winner! Six months later, Tracey came with a highly capable, husband/​wife drilling team, new pipe and complete explanations of what was to happen next and why. As the job is wrapping up, he found an old, problematic bathtub pipe and a leaking kitchen/​laundry pipe in my crawlspace surely saving me from future disaster. Not sure if it gets any better!

I had just bought a condo and needed some work done before moving in. A friend recommended Crouchley Plumbing, and that was good enough for me!
They were great about getting me an estimate for what I wanted done. They were great at working with me to schedule their work around my schedule. And they were great about coming in, doing the work, and cleaning up afterward. Special thanks to Tracey for listening to what I wanted done and helping me figure out the right solutions; and special thanks to Clayton for the excellent work and explaining it to me really well.
Great work + fair price = the only plumbing company I’m ever going to need! I strongly recommend them without reservation.

I have used them for years!

The strangest thing happened with this plumber. When I first called them, I was impressed that the woman who answered the phone was efficient, understood immediately what I needed (someone to come out and give me an estimate) and we booked it. The day of the estimate, two gentlemen showed up, both with t shirts with the company name on it which always impresses me, and were friendly and helpful. They came up with unique ways to solve my unusual plumbing needs for a remodel with lots of exposed plumbing. We talked about fixtures, colors of angle stops, and many unusual conditions. We all got along great and I felt that I found a great plumber. The owner told me I didn’t need a new rough-​in valve because the one exposed looked fine and he pointed out that they do not «oversell». I appreciated that. They even had a guy available that day for my first phase. I booked that for the next day due to my schedule. The plumber showed up promptly and did a good job. Before he came though, since I hadn’t gotten a written estimate, I just called the office to find out what their costs would be, what their markup was on materials, and to confirm the appointment. For some reason, though I had asked for a call first (given a two hour window) since I don’t live at the house, this information was not conveyed to the scheduler. No problem; it was corrected, and I got the call.
Now for the strange part. When I got home and read my email at the end of the day, I got an email from the owner declining the bid by saying «we don’t feel we can meet your needs». I was already their customer! The job went swimmingly. And, they had come up with all kinds of unique solutions to my needs! Shocked, I called the office and spoke to Joanne. When I mentioned this to her, she said that when people inquire about their markup and ask such questions, it leads to problems. What? That sounds very unprofessional to me. She also said it could happen that the plumber that was going to arrive, may not have the same ideas about what should be done that the owner came up with and explained to me. What? The owner was very confident about his solutions and took detailed notes.
I thought I found a great plumber. Not only did it shock me that they turned down an existing customer’s business but that they could afford to turn away a whole day’s work in the future!

I’ve had just one experience with them, but I was left super impressed. When my water heater died unexpectedly, I figured it would be a day or two until it could be replaced, or cost an arm and a leg for rush service. Not so. Within 2 hours of my husband calling Crouchley, a plumber was at our house, giving us a bid to replace it. By the afternoon, I had a new water heater, properly installed, including some improvements over the previous installation (earthquake strap, extended overflow valve, etc). Hooray for hot water!

Look if you are in North Portland and need Plumbing help call them, enough said.
I had to use them for plumbing recently (a busted frozen pipe) and even though probably everyone and their mother also had emergencies they came right out, and even had a good attitude! They didn’t rip me off and did a great job. I wish more service companies were like them.

I recently had a badly leaking main service line. I called a number of other plumbers trying to get a quote or a ball park estimate. One Tired to sell me on a camera inspection for $ 90/​hr for upto 8 hours. Another wanted $ 100 just ot come look and quote.
Sam came out 2 hours after I called, helped me to make sure it really was a leaking main, and then gave me a fairly reasonable quote. He used a sub-​contractor to hydraulically push the new pipe into my basement. This is important since they did not have to dig up my yard and it took less than a day. This mean less money for him, but he put my concerns first.
He also discussed with me a number of other projects, of which I had a few other things taken care of. His staff were really good, and very patient with my daughter who wanted to see what was going on.
All in all, I am very satisfied and have already referred Crouchley Plumbing to a friend.

as a homeowner, i’ve dealt with my share of flaky contractors, sloppy services, etc, and was so, so SO very pleasantly surprised to find this old-​school operation a perfectly smooth, efficient machine.
the guy turned up on time, he fixed the problem quickly, gave me some advice on preventing it in the future, and was off.
a past plumber never even really solved the problem and charged just as much. had i been available, i could have even had a same-​day appointment, which is awesome, as anyone who’s had a plumbing nightmare will appreciate.
oh and my work order? it was TYPE-​WRITTEN! yes that’s right, as in, on a typewriter. and with carbon copies.
one of the many reasons i love st. john’s…