Poway Optometry

Moved to Poway recently so was nervous to change optometrists. As it happens this seems to be the best thing that could happen. Front desk staff was very friendly and promptly greeted me and got my appointment going on time. Dr. Yang is by far the best optometrist I’ve seen in my 18 years of needing eye services! She did not rush the appointment and took her time to really explain things that no one else really took the time to explain. It’s also great to know that contacts are sold at cost here with no up charges… so no need for Costco or 1800 contacts! I also have a pair of glasses that I hardly wear, therefore they are old and stretch out. I told the staff how they were really too loose/​stretched to even use and that I didn’t want to replace as I only use them in emergencies. My past office refused to help me with this issue as I had not bought the frames from them. Poway optometry agreed to try to help me, I of course had to take the liability if anything happend which I was happy to do… and they tightend them up like brand new!!, I will be coming here gladly and confidently from now on

Just recently had a bad experience with the office staff. They seem not to know they work in CUSTOMER SERVICE. Bad phone etiquette and the phone system to actually talk to someone is complicated. I was accused of being in the wrong when it came to my prescription eyeglasses when I honestly never understood. They should have been more clear. Currently looking for another provider.

The Doctor and staff are terrific. Very good and competent service. I’m in the Healthcare field and they do a great job! I highly recommend Dr. Yang.

I’ve been going here for a few years now and everyone has been so generous and helpful. Dr. Diane Yang is one of the sweetest optometrists and really knows how to make you feel comfortable during each visit. She also really knows about eyes and eye care. They also have later appointments on Tuesday evenings to allow for working professionals to come in without having to miss work. I’d highly recommend Poway Optometry!

My son and I both go to Dr. Yang. We love her! She is great with answering questions and is very thorough in her explanations. The staff is great as well and quick to respond to requests or questions.

Dr yang is awesome very happy with her work. The glasses selection is pretty weak though and the waiting room is way to small it should all be opened up. It’s uncomfortable sitting in there.

I have been coming here for several years, mainly because it is conveniently located near where I live.
Dr. Yang is qualified, and does a good eye exam. The exam rooms are clean. I didn’t really appreciate the attempt to upsell a contact lens exam, when I specifically said I didn’t want one.
The selection of frames isn’t very large. There are really cheap ones, and there are really expensive ones — no real mid-​priced ones. I was looking for RayBans, but they don’t carry this brand. =(
The optician who was supposed to «help» me pick out frames wasn’t very helpful. So, I just went about the office trying on all the frames that I thought was cute. I settled on a pair of the expensive ones, since they fit, and did not feel heavy.
It took two weeks for the glasses to be finished. Is this amount of time normal? I somehow remember some places in the mall advertising they can do this work in an hour or so… but anyhow, I was excited to pick up my new glasses. The lenses were smudged and I kinda expected them to at least look over the glasses and wipe them before I picked them up! I just thought that would be automatic for anyplace selling glasses. Anyway, what irritated me most was that my expensive glasses didn’t even come with a matching case! They came in a generic, 70s era case that was falling apart when I opened it to inspect the glasses. WTH. I’m not materialistic or a brand-​whore, but when I spend $$$ on something, I expect it to be great quality and to come complete. I had to request the matching case, which was a bit frustrating.
I’d like to try another place next year, for comparison.

I do not live in the Poway area but work here. I was looking for an optometrist and happened to stumble upon her office. I read the reviews on Unilocal and decided to make an appointment. The staff was very pleasant, there was hardly any wait, and the office has a great selection of glasses. Dr. Yang was WONDERFUL! She was so kind and answered all of my questions. She was also very detailed in her responses which made me feel like she cared about me as a patient rather than just getting through all of her appointments as fast as possible. I highly recommend her!

Dr. Diane Yang is truly a miracle worker! I was referred to Dr. Yang by a fellow worker. I had redness in my one of my eyes that I was led to believe was conjunctivitis (pink eye) by an ophthalmologist at Scripps Urgent Care, who then prescribed me anti-​bacterial and steroidal eye drops to treat the pinkness. Well, the pinkness never went away after two weeks, my eye started to droop, and it appeared that the pinkness was spreading to my other eye. I hope that you all never know what it’s like to walk around in public for two weeks and have no one dare look directly into your eyes since you might be a zombie!
I went to Dr. Yang to t assess my condition, and she and her staff were exceptionally professional and courteous. Dr. Yang explained to me that my eye situation was NOT conjunctivitis, and that the drops that the ophthalmologist prescribed were doing my eyes more harm than good.
After treating my eyes with other drops that she gave me, the pinkness in my eye (s) disappeared after two days! Needless to say, I now trust Dr. Yang with ALL of my eye-​related health!

Dr. Diane Yang is amazing.
I had Lasik surgery over 10 years ago, and thankfully, I still have ²⁰⁄₂₀ vision and have had little to no need to see an Optometrist since.
Well, I know better than that. Your eyes need an annual check up, just like the rest of your body. Sheesh, I pay for the damn insurance. I should use it, right?
My hubby suggested Dr. Yang, as he has been going to Poway Optometry for the past few years. I’m so glad I listened. Dr. Yang really takes the time to do a very thorough assessment. She makes you feel at ease and answers any and all questions you could possibly have. She doesn’t try to sell you anything you don’t need, so you know she genuinely cares about you.
Her office staff are all really very nice, well the ones I have had interactions with. There’s a ton of parking and rarely a wait.

my husband had a great experience and the staff was really nice.
But when he called to find out if his glasses came in yet because it was 10 days. He was told in a very rude voice by the person on the phone 10 BUSINESS DAYS !
not very nice ! HE did not know and was just checking.

Dr. Yang is extremely thorough, professional and caring. After having LASIK eye surgery in La Jolla, I was assigned to her for followup appiointments. Very thankful I am able to see Dr. Yang during this adjustment period. She explains details and answers questions very patiently.

I have needed glasses and contacts for the past 22 years, and lived all over the country, so I have seen a LOT of eye doctors. You want to see THIS ONE, Dr. Diane Yang, because I hated everyone but her. Here’s why:
Most eye doctors seem friendly, but when it’s time to determine your prescription, it is always rushed. Five minutes, ten minutes, «A» or «B»? Okay, good, get out. Not Dr. Yang– she spent a good long time discussing the nuances and details of each power of lens to dial in my prescription PERFECTLY. It feels like life is in high-​definition for the first time. No one else has invested time getting my glasses just right like this. It cured my chronic headaches, so I am eternally grateful.
No upsells. It was a pleasant surprise to receive no pressure to spend more than necessary on lenses, contacts, or extra exams I didn’t need.
Very good hours and availability– this helped me a lot as I work long hours. I had an eye emergency and Dr Yang went out of her way after-​hours to make sure I would be okay. Saved me a trip to the ER.
So, the flawless service, amazingly accurate prescription, and kind, relaxing atmosphere and attitude merit 5 stars. I think you will agree!

Dr yang is soooo sweet, plain and simple. I have since moved to Encinitas but I still come back here cuz she is so nice, helpful and knowledgable. I highly recommend her office to everyone!

Dr. Yang was on time, very nice and took the time to explain everything. One of her front office staff members was short, and need a vacation. She complained of being short staffed and it felt like any customer was too much work.

You don’t have to have ²⁰⁄₂₀ vision to see that Dr. Yang and the staff at Poway Optometry are amazing. Something that sets this place apart from other optometry places that I’ve been to is that it doesn’t feel like an optometry office. I just got back from my yearly exam with Dr. Yang and Co. and realized that it was like a good shopping trip. You get in, you get out, you are done. See you next year. Boom.
From the initial appt. booking process, you are assisted very courteously by Tina at the Front Desk. I actually had to reschedule a couple of times and Tina was always accommodating. She also gave me plenty of options and called the day before to reconfirm. I just love when places do that right? Sometimes you forget. I know the onus is on me to remember, but sometimes the «speed of life» doesn’t allow you the chance.
Poway Optometry is located is off Poway Road in a shopping mall. It’s pretty unassuming. There is also plenty of parking and a Petco next door to boot, for those of you that have pets. The establishment inside is always clean and comfortable. It’s not a work of art nor does it feel like an institution. There is a separate waiting room with magazines and miscellaneous with which to preoccupy yourself.
I was brought back initially by Dr. Yang’s assistant Michelle. She had a great personality and put me at ease. Went through some perfunctory tests and then on to see Dr. Yang. If I could describe Dr. Yang in one word it would be professional. She has a great energy with no pretense. If you are a human being or if you have ever been to a doctor who has a case of megalomania, then you will instantly notice how relevant and refreshing Dr. Yang is. The time flies fast and before you know it you’re all done! But she always asks if you have questions. One of the great things that happened yesterday too is that after my exam, Dr. Yang, personally helped me out to pick some party favors, i.e. glasses frames and contacts. Ok, you know that with Doctors a lot of the time they see you and then send you on your merry, or «unmerry» way to be processed by some ancillary subordinate. Nay, rather Dr. Yang really is committed and shows that she has not only a good business sense but also a good work ethic by taking an active interest in her patients from start to finish, something that all good business minded people know and practice.
Lastly, Dr. Yang is somewhat of a fashionista. I consider myself pretty savvy on how I want myself to be perceived by the public in terms of appearance. Dr. Yang asked me if she could pick out some frames that she thought might work for me, instead of having me continuously troll around in vain for something I thought might be appealing. I assented a little nervously. She took all of 30 seconds to select what were probably the best frames I’ve ever seen on this mug of mine. What a talent.
I cannot express what a great place this is. Good people, good business. The location is not too convenient for me but when you get good service it’s not hard to see ²⁰⁄₂₀ on the matter.

I’ve been a patient of Dr. Yang and Poway Optometry for several years now. I first came to Dr. Yang with a very specific issue. My contact lens were so uncomfortable to wear that I wanted to gave up. Every time I would blink my lens would slip and move around. I knew it wasn’t a matter of fit I would toss them and use a new pair each day even though they were suppose to last two weeks. Dr. Yang was quick to diagnose the problem. She told me that I had giant papillary conjunctivitis. She thoroughly explained to me what it was and answered all my questions. I followed Dr. Yang’s instructions on how to address the issues that I was having. I can now happily say that I have successfully and comfortably worn contact lens without any problems for as long as I’ve been under Dr. Yang’s care.
I really love that Dr. Yang takes into consideration her patients’ work schedules. She is so accommodating. I work M-​F, 8 – 5 p.m. When I need to go see my primary care doctor or dentist — I always have to take time off work — which I hate to do. I absolutely love that when I have to get my eyes checked, I have the option of coming in after work on Tuesdays since the office is open until 8:00 pm!
Dr. Yang’s staff has always been great. They are efficient and helpful. I am very surprised to see a «one star» review for Poway Optometry. I’ve never had any problems with Melanie (or any of her staff, for that matter) and I’m sure the other reviewer’s negative experience is an isolated incident.
I look forward to being a patient of Dr. Yang’s for many years to come and would highly recommend Poway Optometry to anyone looking for an optometrist!

Like most people I do not like going to the doctors or dentists but I guess going to the eye doctor isnt that bad :) Well in this case it was great. Dr Yang is kind, patient, and explains everything really clearly and step by step.
It’s not like other Optometrists where you just go in and they kick you back out with a pair of glasses. From Dr Yang to her staff you get the feeling this place really cares.
The staff is friendly and helpful and really takes the time to help you out and answer any questions you have. I highly recommend this place for anyone looking for an awesome optometrist.
oh and I can see clearly again! :)

Due to an insurance coverage change we had to switch eye doctors. It was for a number of reasons it took us over a year to find a new optometry ‘home’ and in the process of looking we tried a few ‘cost effective’ options. Costco — which isn’t bad but not very customer oriented, Walmart — hmmm, and Lenscrafters — not so cost efficient afterall.
After recently getting serious about researching optometrists within our plan we found Dr Yang’s office. Because of the patient load I had to wait a couple weeks for a visit but once I got in the visit, care and service was excellent. From the check-​in, check-​up, to check-​out I was given focused attention from everyone.
If anyone is looking for a new eye doc, I’d recommend this clinic. I didn’t see Dr Yang so I can’t speak to her care specifically but the overall experience was one that will have me returning for my next check up. This is where the rest of my family will get their eyes checked in the future.

Dr Yang is great, she always patient and explains what she is doing and why. I have a really bad astigmatism and a tricky prescription but i always leave informed and confident that im getting the best eye care and prescription. The equipment there is new and modern, staff is friendly and helpful.
When choosing frames i was asked what shape and material i was looking for, with that said, they scoured through their entire selection and brought me 30 or 40 different frames to try on. I even chose some that were woman’s frames. I was told, «those are for women.» i figured glasses are glasses right?! I tried them on anyway. Yep they were right, they were they looked very feminine. Guess i should have listened. I finally decided on a pair, they really know their stuff. A few weeks later when the glasses arrived they adjusted the glasses to fit my face and head. Perfect fit.
They are located in a decent size strip mall so there’s always lots of parking. Poway Optometry is not in my neighborhood and a bit out of my way but well worth the drive to receive quality service and care.