Underhood Automotive, Inc

I took my Nissan hardbody for a roadtrip from Oakland to Portland– and overheated in Redding. Bummer scenario… broken down in a town I’m not familiar, and a sitting duck for a mechanic to take advantage of a traveler needing to get somewhere. It was obvious I had cracked the radiator and needed a replacement. First, called my personal mechanic at A.J. Nissan to see what he would charge me for the replacement. Then called Jamie at Underhood for a quote. Not only was the quote the same and fair, but Jamie gave me the guidance to McGuyver things up on the truck for a couple miles to make it to him so I wouldn’t need a tow and get there afterhours. By the time I arrived it was 4:50pm, right before they closed. Jamie ordered the part then and there, had it first thing in the AM– and the radiator was replaced and we were on the road no problem by 10:30am. Fantastic. Truck is holding up no problems. I wish he were local where I live in Oakland!
The icing on the cake: since we had to make new accommodations to stay the nite in Redding… Jamie drove us to AND picked us up from the hotel we stayed at. Thanks so much Jamie! Such a solid experience with Underhood.

I liked this place for a couple years until six months ago. I am a disabled veteran. I took time on Veterans Day to try to get work done. I had an appt. Mechanic told me to come back later. I did. Got heater fixed and got new handle for truck bed. When I asked about the bill I was told not to ever come back. CSR BS Biology

Tried to get smog here after doing it here 2 other times. They would not do it because they seen wires that had nothing to do with the performance, and were Cal compliant. After recommending many customers to them, I will not ever go back. They said they just wernt sure or comfortable about the wires. I would think if you did this for a business you would be sure.

Needed a smog, took my car in here. The owner and staff I met were courteous and friendly. They did a fantastic job and the price was very reasonable. I will definitely be taking my car back here in the future and I’m telling everybody I know.

Recently my Camry went in for the last time. Jamey and the crew were so helpful. They made the final decision to so easy. In facing a difficult decision Jamey did me a great service. Thank you.

Underhood and Jamie fix every car myself and my family owns. He is reliable and honest! Great work he and his crew and wonderful mechanics! 5 stars Jamie!!!

While on a recent trip from So Cal to Washington, our vans fuel pump went out. Thank God we found this place on Unilocal!They not only helped us get back on the road within 24 hours, but the owner took my family and I to the hotel we found, no charge, was super nice and very understanding. I couldn’t have chosen a better outcome if I planned it myself. Thanks again Sir for taking care of my family and I…

While driving from Olympia WA to San Francisco CA, my air conditioner went out… it was about 106 degrees in Redding. (Insert obscenity here) I was 13 miles from Redding so I thought I would stop for lunch, and then check the coolant. and buy some if need by at an auto supply store. Initially annoyed because we had recently changed the oil… please don’t tell me Firestone forgot to top of my fluids AGAIN!
Well after I stopped for lunch… the car was making a really loud noise. Unfamiliar with the area I drove to the first garage I saw. Underhood Automotive. I usually dig private business over chain shops so, I was pleased to find them first. Jamie helped me. He looked at it and said the compressor went out, and its about a 6hr job that he could start Monday. –This was after 3pm on a Friday. (insert obscenities here!!!) Not his fault… it just sucked. Then I asked for the price. $ 1,200 parts and labor (insert more obscenities here!) Well not like I had 1,200 dollars laying around and I was stranded. I got a rental car to drive to SF. and asked him if he could keep the car over the weekend or even a few weeks until I could come back to pick it up after the repairs… while I find a way to pay for it. He was very nice and said he would not charge a storage fee. He said that he estimated high so there wouldn’t be any surprises. He suspected it may be 100 dollars less.
We came up with the full 1,200 on Monday and he started the work… then called my husband to say he made a mistake and it would be 1,300.00. for an additional part that needs replacement Oh geeze that sucks, but okay. So my husband found another hundred to move into our account… then Jamie called again saying, «oops I meant to say 1,366.» So my husband said um… no. (Somewhere in between he had called me and quoted 1366. So maybe he forgot he told one of us but not the other?) So he agreed to do the job for 1,300. My husband thinks he tried to get more money because our car was stranded. I think he just made a mistake. Lets take a poll! All who think I am right message me. All who think husband is right message me. I’ll display results as they come in. *you know you are on my side ;)* By Tuesday the car was finished and I drove from SF to Redding to get the car, then back to SF. Yeah. that sucked. C’est la vie. Car working great Air conditioner working great. Would I come back? Definitely. Great work done, and they were so kind… and nice enough not to charge a storage fee, and were willing to keep it several weeks if need be! Awesome! Oh yeah they have Wifi!
Poll:
Catherine is totally awesome and Jamie is one heck of a guy!: 1
Catherine is a pollyanna and Jamie in it for the business!: 0