Paul’s Plumbing & Heating AC

Reno, NV
I contacted Paul’s for some plumbing work on my home. When Thomas came out he was very nice, he seem to take care of things however, I later found out that what he said he fixed was actually not fixed at all and once again I had water pouring into our home due to a broken hose bib that Thomas said he had replaced. I have since called and texted several times and have gotten no response. I paid Paul’s $ 1480 for the work Thomas did on my home however, stupid me, I trusted that things were done right and that Thomas was going to come back and finish the other things he said he would do. Since then, I have actually been charged over $ 1600 to my credit card and received a new invoice which doesn’t make sense because the invoice I first got said the rate would be $ 1480 «flat rate» which included any additional parts needed. I did not expect this out of Thomas as he seemed to be so nice and accommodating nor did I expect this from Paul’s plumbing. I feel stupid and too trusting that I paid them without checking that everything was OK and prior to the job actually being finished. I will be disputing the charge on my credit card, will file a complaint with the contractors board and will never hire Paul’s plumbing again. To everyone out there who reads this… please beware of this company. Make sure that when you sign the invoice they hand you the receipt right then and there so that they can not add things once you have signed, such as «estimate» at a later time, prior to them mailing the invoice to you. This will help prevent them from charging your credit card at a later time, more than what you agreed to. also, make sure the work has been properly completed before you pay them. Do not trust their kindness act they put on to get you to trust them.

The staff showed up on time and were friendly. I called them out for some maintenance I needed on the faucet gaskets in each shower that were getting worn, and starting to leak. Added on a couple sink drain repairs while they were here. Price was in line with other plumbers we have had over the last few years. No crack was offered or observed during said services. Will use again.

Since having an amazing experience it has all gone downhill. Absolutely unfortunate. I have called several time with emergency situations and they were to busy to come out.

I could not be more happy with the service that I received from James and the staff at Pauls Plumbing and Heating. My home was out of hot water on a Monday morning and it was fixed early afternoon. The constant contact was amazing. James was extremely professional and a very nice person. In case this happens again I know who I will be calling. Thank you Pauls staff :)

Our air conditioner stopped working after about 25 years of use. I called several companies. Paul’s was able to provide us the best price in the shortest amount of time. The AC was installed that day, thankfully, as our house was unbearably hot.

My air conditioner stopped working due to a defective starting capacitor. The cooling fan wouldn’t start on its own. I know that because I am a former AC tech, now handicapped and unable to work on it myself but knowing what it takes to fix it, a $ 25 capacitor and 5 – 10 minutes of work. I called Paul’s, told them the problem and that it was minor and they sent out a tech the next day. He looked at it, said I was correct as to the cause and the repair and looked at his price list: $ 273 to replace. I said that was outrageous for ten minutes of work and he agreed but said he couldn’t deviate from the schedule without permission and his boss was out of town but he would talk to him when he got back since $ 273 was too much for his 15 minutes at my house, the bulk of that taken up in the discussion of the bill. End of story, no callback, «the price is our standard and will stand». I then called two other AC shops and asked what they would have charged in the circumstance. $ 125 and $ 100 and my prior diagnosis was unnecessary to a low bill, this is a well known and easy repair. I made a mistake in trusting that Paul’s would charge based on time and difficulty and a fair profit, I can only warn others not to do the same. There are more reasonable repairmen out there, look for them and save.

I understand the former manager is no longer there and Mr. K is back. I anticipate that their customer service and business practices will be back soon. I’ll give them another try.

…well, our AC broke on a SUNDAY and it’s 102 outside. They came fast (within hours of our call), fixed the thing, and were friendly. Was it expensive? Yes. Is it fixed? Yes! We are quite happy about it.

I admit that I was surprised to read the consistently bad reviews of Paul’s Plumbing, as I have had nothing but great service and experience with them. I have been a customer since 2010, when I moved into my new home and discovered many issues with the existing plumbing. Long story short, I’ve always gotten very quick response and service from them, they’ve always tried to give me an idea of the cost over the phone (admittedly from my diagnosis) and give me alternatives, they’ve been upfront about their fees, and the guys that show up are *awesome*. They are communicative, professional, explain and willing to show you first-​hand everything they are talking about, diligent, tell you all possible costs and pros/​cons, get my permission on everything, etc. They have also not charged me for visits multiple times when they had to come back or didn’t have what they needed (I expect that in the latter case, but have had other companies still charge me for their «investigative» visit). In short, this is the only plumbing company I will call… I trust them. And no, I am not related to anyone who works there or owns the company. I just feel safe going with them. Speaking for me only, I have not had the experiences mentioned in the other reviews.

Paul’s is great. The techs are very knowledgable and have never done anything but A+ work.

These guys are a bunch of crooks. I had a leaking kitchen sink and they quoted me $ 405 — a 2 – 3 hour job which of course included a drive to get a part. Another plumbing company fixed it for $ 75 in 45 minutes. How in the hell can you explain that?

Called them out to fix my AC. I was told the call out fee was $ 59. That sounded fair. What they didn’t tell me was the $ 32 truck surcharge fee and the minimum labor fee was $ 99. In the end the charge added up to $ 190 to fix a loose wire. I felt like I had been overcharged and not told the entire story about the fees. Called the manager and he would not budge. I will never use this business again as I feel they are less than honest with their disclosure of charges up front. There must be better in the Reno area. And as a side note, the service tech told me they had forgotten about my appointment. After I called them to ask where he was they called him and pulled him from a job to show up late to my appointment!