American A/V

This review is for a 60 inch LED TV install over a fireplace on 10÷31÷14. The two stars is for the experience, not their work, which was satisfactory. Wires are hidden in the wall, the TV is centered and balanced.
Bought a new TV from Best Buy on a Thursday and because I needed the TV installed before we had guests over Sunday, decided to go with a third party installer rather than wait the 7 days it would be before Geek Squad could pencil me in. Went with Called American A/​V because they were the only one out of 4 installers I called Friday morning and that could squeeze me in that day. Earned two stars just for that.
They gave me an install range of 1 – 5, but I explained to Matt (the DIrector Of Operations) that I wouldn’t be able to get home until 3-​ish, so he revised my appointment to a 3 – 5 window. By 2:50 PM I was getting calls from the install crew that they were at my place and waiting on me as they had later appointments. I let them know I was on my home from a meeting in downtown SD and would be there by 3:30, but that if they couldn’t wait, I would just reschedule. They said it was «fine» and they’d wait.
The crew, was in my house and unboxing the TV by 3:30. They were done by 4 p.m. I asked them to program my DirectTV remote so that I could turn the TV and adjust volume with it. He said my remote was the «new» model and he hadn’t received training to program it. Not a big deal as I could google instructions and do it myself, but it was his «not my problem» demeanor (in a service position) that made me cringe. They left dry wall shavings from when they drilled my mount on my floor without mentioning it or offering to clean it up. It was Friday afternoon and they wanted to get the hell out of there. I can relate, but it led to me having a 2-​out-​of-​5-​star experience.
The price: it started at $ 245 which is within the average range for an install over a fireplace, but they charged me $ 40 for an HDMI cord and another $ 95 for a power plug that they installed into my wall. The power plug then plugged into my standard surge protector and to this day I’m still not sure why it was needed, but they insisted. So the total was $ 375. I tried to pay with my debit card as Matt had confirmed that they take card, but the worker said they couldn’t take it because their office was closed… It was 4 p.m. Confused, i let him know that was the only way I was going to pay and we stood there in awkward silence for about 30 seconds. Finally, he then called somebody and I gave her my information over the phone and she emailed me an invoice receipt. Was a bizarre transaction.
Overall, I’d recommend going with Geek Squad, as if anything happens to the TV relating to the work (i.e. it falls in an earthquake or something) they will replace the TV. No TV installer I found had that guarantee, and only would handle work issues (like if a screw came loose on the mount or you realized it wasn’t level).

I’ve used this company twice to setup/​install all our smart TVs, stereo suround sound, and other equipment. The second time I had trouble on a Saturday and the owner was able to be there to assist within the hour — talk about customer service!

American AV came to my Martial Arts school in La Mesa and did an awesome job setting up a surround sound and a 50″ TV installation. The speakers were placed on the ceiling tiles which gives a very professional look for my business. The customer service was very helpful as the technician who mounted the speakers and TV answered all my questions and concerns. I know that they also have set up many other large businesses and bars throughout San Diego. The price was right and the service was Excellent. I believe that if you look for the cheapest labor you will end up getting the worst service. If you live on the San Diego area and are looking for a home theater or TV installation you should definitely look for American AV.

These guys were awesome! They were friendly, professional, and answered many questions I had about hooking a sound system into my new HD/​internet TV. They did a beautiful job hanging the wall mount, hiding the cords in the wall, and patching the wall where the prior TV was located. These guys were a class act and deserve your business.

It doesn’t get any better than American A/​V. The owner and his employees know audio visual equipment inside and out. They have mounted TVs for us, programmed remotes, installed speakers, and much more. They get good deals on top equipment too. They are trustworthy, smart and do a great job at installation.

I had an excellent experience with American AV! Had these guys come out to my house to install an TV and surround system. They did an amazing job, very helpful and very professional. They gave me a great rate and beat all the competition. The customer service and timing was excellent. Thank you guys, I really enjoy the work you’ve done :)
You guys rock!

I contacted American AV to install a complete surround sound on my downtown condo. Matt the owner listened to my audio and video needs. He also educated me on the different brands out on the market that are the best quality without breaking my wallet. I have referred American AV to a few of my friends and clients,