Carmel Valley Collision Center

I called ahead of time for an estimate. I had to wait 10 minutes while he helped another customer. That’s fine, I understood. Then when was doing the estimate, he stopped to answer the phone 3 times! One call lasted 7 minutes. It was rude. Then he said he would email me the estimate, so I didn’t have to wait. Mind you I was the only one there. I told him I needed the estimate same day, he agreed and then he never sent it. I was very annoyed. Would not recommend this place.

Don’t go there! They took advantage of an older friend of mine!!!

I took my car here to fix after a minor accident. I had full coverage and so I came to drop off the car here after a friend recommended it. On the day it was supposed to be fixed, I called the shop to make sure it’s ready but was told that they originally ordered the wrong parts so I had to wait 2 extra days. No problem, so I waited. When I came to pick up the car, I did a walk-​thru to make sure things are fixed but I noticed a poor job was done to my car door and you can totally tell that the door didn’t line up correctly. It has uneven gap after you close it and can notice it easily. So I contacted my insurance and they told me they will make sure the shop take it back and do a better job. This time it took another 5 days. I came to pick up the car noticed that it was a little better but when I drove away, I noticed the air noise is louder when driving on freeways and that my car window up/​down button stopped working and can’t control the other side. I then called my insurance back and good thing they had a better shop with 100% customer satisfaction guaranteed. The new place did a way better job and gave my car free touch-​up on all of the minor dings. Despite the bad experience with Carmel Valley Collision, my experience was redeemed with the 2^nd shop.

I normally don’t write bad reviews, but this case really pissed me off. The owner Jim is very very rude and if you are a girl, be ready to his sudden mood change from nice smile to anger.
I brought my boyfriends car in a shop and I expected Jim to fix his car according to a warranty. There was a brake sensor that Jim didn’t put right after replacing brake pads and the window that didn’t closed after Jim put motor and regulator (note: my boyfriend bought all parts on AutoZone and Jim said that parts were perfect and fitted the car). So, Jim put all parts and the same day the brake sensor starts blinking and the back window didn’t close. So, I brought the car to Carmel Valley Collision Center several weeks after the problem appears. Jim looked at it, change his attitude right away and said that all parts are worn out! How it could be? It supposed to be last for at least a year. He was screaming at me: you guys are cheap, I don’t want to fix your car, your brought a cheap parts (I told him that the parts are from AutoZone and if the problem are with the parts, I could return them or exchange them). He yelled at me, his face became red from his anger, he told that I am cheap and I need to buy a cheaper car since I don’t want to pay him again for a repair. I am not used to yelling and screaming and I was in shock after Jim’s words. And in the end, hi didn’t fix his mistakes, gave me a key and told that he doesn’t want to see and fix my car anymore. And yelled at me: Get a Toyota and then we will talk.
I guess, the owner Jim really need to learn how to treat his customers or hire a person who would talk to customers because apparently Jim cant do it right. It was one of my worst experience …

Baby i can drive my car, again! it looks fantastic after my first ever experience with auto detailing. I decided to take my 1999 honda in for a facelift and see what magic they might do.
Carmel Valley Collision Center spent over 3 hours beautifying my old beater and delivered to me a gem. I recommend their friendly customer service to anyone. and bring your walking shoes to hike the nearby trail!

These guys really know what they’re doing, the prices are great, the service is great, but the work they do is nothing short of amazing! The staff and owner are super cool too. They had even washed my car for me when I went to pick it up!!! I highly recommend Carmel Valley Collision Center.

Brought in our car mid-​July for a repair of a foot-​wide dent on the fender. They listened to our concerns and worked hard to address them (after clearing up some initial miscommunication). The result was better than expected. We were told our car would be polished, looking like brand new. And sure enough, that was exactly the case. Obviously they have highly skilled technicians, and even did some touchup painting and polishing on their own initiative without charging us extra. And all of this at a very competitive price!
Honestly, I would like to give them 5 stars. The only reason I am giving them a 4-​star rating is that they, despite «promises», forgot to call back a couple of times (once by Jim and once by Brian) to provide update, leaving us in limbo not knowing whether to make arrangements for rides.
But overall, we are very satisfied with the repair job and recommend them highly. And we will certainly use them again for auto body repair and paint job.

Jim and Brian are Great! Send in my wife’s car after she hit another car and the front end was bashed in. Unfortunately it was under my deductible so I just paid out of pocket and they did the work in two days! They ordered parts looking at my text’d photos and the VIN#. amazing service. looks perfect and washed the car on pickup. great service, recommended to all.

I had my car broken into and needed to get my window replaced asap. And oh yeah, i’m unemployed! The guys at Carmel Valley Collision found a used, good as new window for half of the cost of a new one. I had my car repaired and back within a day. The people at Carmel Valley Collision Center were extremely helpful, friendly, and fast; I definitely recommend them to anyone

i had taken my dads mercedes out a couple weeks ago and accidentally hit the side of the car. Freaking out and not wanting my parents to find out when they got back from their trip I went to so many different places but all told me it was not possible to fix it within the 3 day time frame I needed.
I was recommended to call Brian at Carmel Valley Collision and he was just so nice and helpful and assured me the work could be done within the time frame. Me not knowing anything about cars, he explained step by step how he was going to fix the dent and paint the car so I knew everything that was going to happen.
Brians awesome! I’ve never received such amazing service EVER!

they really helped me with everything!
my mom had gotten her work done on her mercedes along time ago and reccomended me to go there because they were very reasonable and helpful.
i had a double deductable (one from hit and run and another one an accident with another car) the damage was some what in the same area and brian, who had written my estimate, knew the damaged car parts were going to overlap and be replaced from one or the other claims. so he called my insurance claims adjuster, had an inspector come out immediately, then after Brian and the adjustor disputed a little over what they should do, they came to a conclusion of only charging me one deductable! thank god i only had to pay 500 instead of 1000.
then previous to the accident my A/​C randomly stopped and Brian and the owner Jim (i believe) fix it for $ 40.
after my repairs he offered a free detail and shampoo inside my car.
and a couple weeks later my car was in need for tire totation and they offered for my to come in a they would just do it for me.
i am still having trouble with my A/​C but brian told me after i get some time out of work i can come in and he will look at it again and see what they can do to fix it.
brian and jim (the owner) are very nice, helpful, understanding.
they knew i had a huge budget and that i was a college student getting paid very little and they worked with me on keeping my price as low as possible!!!
Thank you carmel valley collision! i will not go anywhere else for any other car services!

Great service and NICE PEOPLE! I brought my car in to get a tail light bulb replaced, and they served me right away, explaining to me how to do it in case I wanted to do it myself in the future… the owner said they may eventually venture into offering oil changes and if they do I will most certainly be back!

I normally don’t review too many businesses outside of restaurants but I’m going to make an exception. I’ve been satisfied with car places before, but nothing ever stood out. This place stands out amongst any and all car places I’ve ever been to. The guys are honest, they’ve done courtesy work before (Repaired a cracked driver side mirror for FREE… didn’t even have to ask.) Get me parts at wholesale prices and install them and don’t even charge for labor. They truly value their customers which is why I will ONLY bring my car here when I need something done. What other place is going to give you a DETAIL every single time you bring your car in? I know there are a ton of shady car shops out there, rest assured this place is NOT one of those. I seriously can’t say enough good things about this place.