Quality Auto Group San Diego

This dealership finally agreed to either buy back the car I bought last year (for what I paid for it) or repair it «to my satisfaction» (their words). So I took it there, and they said they would repair it, not buy it back. So I left it for over 2 weeks while they sent it to a body shop. I have an earlier review of this place, whereby I said that they «lie». They were apologetic, saying words like «they want to make the customer happy», etc.
So I get the car back yesterday, and, while it appears to have been painted (front end), the body panels still do NOT line up, and the headlights are no better than when I brought it to them, and still unable to be adjusted. In addition, there is a new dent on the side of the driver side door, which was NOT there when I left it. The owner said that it had already been there, but, inexplicably, he did not point it out to me. The owner told me pointedly, that he had sent it to 2 places, for headlight adjustment (aligning with the road), but they are not (aligned). I still cannot drive this vehicle at night because I cannot see more that 30 feet in front of me. I think they try very hard to pacify (not necessarily repair), and then do the cheapest possible repair that they can (maybe) get away with. Well, they are not! C’est La Vie.

Do not purchase a car from these jerks! They’re scam artists.
My boyfriend and I bought a Ford F150 two months ago. Mike played us like a fool.
«Ignore the reviews on Unilocal» «They only keep the bad ones» «We don’t pay for good reviews» blah blah bullshit.
Our truck has had problems ever since. He claims it was a gov’t car so they didn’t provide a Carfax report.
My window has fallen twice since, my back seatbelt doesn’t work (my friend literally got locked in), the antenna has been broken since I bought it. and it was on the «must fix» paperwork. Nothing has been fixed or handled appropriately.
Communication sucks with these people. They refuse to get their shit together and be helpful humans.
Every time we call they assure us it’s being taken care of & yet it hasn’t.
AVOID at all costs. The car may look nice on the surface, but you’ll run into many problems down the road.

It was great
The dealer Mike was great very professional, I recommend everyone to go to this dealership good or bad credit They will help you
They washed the car and filled the tank to Max before I left
Thank you Thank you Thank you
Mike

We found a car online (2008 Toyota Prius) that lead us to this place. Upon arriving we introduced ourselves told him what car we where looking for and he tossed me the keys and told me to let him know how it drives. I asked if he was coming with us and he said no you look over 18 and me and my wife laughed. (Think he felt comfortable since we parked our car right in front office) but anyways we were looking at the car freely without haggle or pushy typical sales tactics we experienced at other dealers as this was my 6^th dealer in 2 days. Me and my wife were able to inspect the vehicle freely and were pretty excited as this 2008 Prius was the cleanest we had seen with only 84,000 miles. (We test drove a lot of them by then) Test drove it over 5 miles and were excited with overall mechanical reliability of it. Upon return we told him we were interested, reviewed the car fax and now work on the hardest part, selling price. I was able to take an additional $ 1000 off the selling price he had advertised with typical resistance you would expect. But having done my homework using craigslist, calling dealers and KBB I knew we were getting a pretty good deal. These guys were very professional and hospitable. Some additional info is that I came pre-​approved so didn’t experience financing. I did purchase the extended warranty that was a $ 1,200 fee and $ 150 for each additional option. (5yr 100,000 miles) They also offered 3,000 or 3 month warranty standard before I got the extended warranty. Outstanding service overall without pressure and hassle you expect from even the big dealers.

Excelent cars with great milages on them
They advertise what they got
Also really easy buying cars from here
Great customer service :)

Do yourself a big favor… DO NOT BUY IN THIS PLACE!!!
They just look nice at first and the price is good but don’t give in to temptation!!!
I was stupid I didn’t read reviews in advance.
I bought a car 3 months ago, and I’ve been in the shop few times due to leaking problems they prommised they’ll fix, but of course they’re not going to fix it. Also, I can’t move the seats anymore and the lamp stoped working (probably an electricity problem).
The car came with a warranty of 3 months but worth nothing!!!
PLEASE, DONT BUY THERE!!!

After shopping around at different used car locations, this establishment was a breath of fresh air. Mike was knowledgable, informative, helpful, ethical; overall, he seemed the most concerned that I get the best car for my money and my needs. Definitely stop in here if something in the inventory catches your eye. If nothing else, you’ll leave with a little more faith that some used car salesmen actually seek to run a legit business!

DO NOT BUY HERE! PLEASE READ ALL REVIEWS FIRST! I bought a sports car here 1.5 months ago, and it has been in the shop 4 times. I am having a bad transmission problem. The car came with a warranty for the transmission, but the warranty will not cover the cost because the transmission has been modified. Apparently my car was used to race, and the dealers did not inform me, and they will not cover the cost. They basically gave me a warranty that is useless because the transmission has been tampered with. After I confronted them, Mike insulted me and hung up on me, and told me it was my fault. I have filed a complaint on BBB, and am taking them to small claims court. PLEASE, DONT BUY HERE.

AVOID THIS PLACE AT ALL COSTS! We bought a sports car here and had several major issues. First of all, we found out that they did not even own the car and had to wait several days for them to obtain a title. We were also told we had a 3,000 mile/​3 month warranty against major defects.
About a month later, we heard a loud knocking sound in the engine. We took it to the Ford dealer, and found out that the engine had to be replaced at a cost of $ 9,000. We called the warranty company to make a claim, and were told they had no record of us having a warranty. We asked Quality Auto to either pay for the new engine or take the car back — they refused. We filed a BBB complain to get them to pay for the repairs, and they furnished a warranty contract that did not match the copy we had. LIARS!
We ended up trading the car in on another car from a reputable dealer that we have had no issues with. We paid $ 10,500 for the car and got $ 3,000 in trade — a loss of $ 7,500. That was the only inheritance from my father who passed away. I wil never buy from an independent dealer ever again. DO NOT MAKE THE SAME MISTAKE I DID!!!

I called about an great price on 09 corolla and they told me to car was in great condition and has a clean title. Got to the dealership and they told us that they had to jump the car because they left the light on… they jumped the car and the maintenance required light was on.
Thanks for wasting my gas and time on a Saturday.

I bought a great 2002 Jeep from Mike here. I will definitely be getting my daughters car here as well. Both salesmen were very welcoming and honest. First time I have not been stressed out buying a car. I have been looking for a good deal on a jeep for 6 months and found a great deal. Car is in pristine condition, they really know how to pick great cars at the auctions they go to.

I just bought a Hyundai Sonata from them, and it was THE most pleasant car buying experience I’ve ever had. Everyone was very laid back and didn’t «hawk» you like the other dealers. The staff was very honest and upfront, and family oriented. All the vehicles were inspected in depth and if any issues are found they fixed them before setting them on the lot. The ONLY bad thing is they were difficult to find, just remember they’re BEHIND the Dennys’ restaurant. My wife and I would love to give our support to this family business when we need another car. Keep up the good work!

This is a great place !! I bought a used car there and they were both very friendly, honest and ethical. I would highly recommend them to anyone looking to deal with a couple of really good guys. Everything they promised to do they did. At no time did I feel that I was being pressured, lied to or taken advantage of and I had come across a few questionable people while looking for a car for my son. We looked at a jeep and wasn’t sure how their price compared to others. When I questioned how I would know I was getting a good deal they immediately invited me in to look online for a better deal. They did beat all the competitors pricing. They showed me the carfax without any hesitation. They were very kind as my kids and I tried to make a decision. No pressure, very informative and welcoming. I intend to go back to buy additional cars from them in the next few years. These are people with integrity… I highly recommend them !!

I bought a 2006 Sentra for my teenage son. My salesman, Mike, was very honest and ethical. I had the car checked out by my mechanic. He only found 3 minor things wrong; the timing belt and radiator hose needed to be replaced and the license plate lightbulb was burned out. They agreed to fix all of them and give me new tires. They bent over backwards to satisfy me. I would not hesitate to buy from them again.

Went to look at a truck recently and had a few issues, so we walked.
They had listed a car that looked promising but it had been listed quite a few times on craigslist.
We went to look at the car but it was late because it was on it’s way back from the detail shop… or so they said. (remember this later…)
The man I spoke with was friendly and openly handed me the keys so I could open the car and release the hood.
I checked the lines of the car’s panels and I could easily see the car had been in major collision that had not been repaired well. The left side of the hood’s gap between the side body panel was much wider than the right side and the hood was higher on the left than the right side of the car. My friend’s father owns a large body shop in San Diego county so I might be a little more familiar with how to spot a badly damaged (and badly fixed) car than the average person but it was bad enough that I’m sure the casual layman car buyer probably noticed it too.
No wonder why it still has not been sold. The vehicle would have been listed for a decent price if it was in excellent condition but considering it’s damage they are asking way too much.
Lastly, I crouched down and checked out the hood head on at eye level. It was quite dusty as it had been parked outside and it had not just been detailed as they promised.
Too many red flags. We walked without regrets. The car we looked at was a hazard to our saftey. I don’t know if we carfaxed it but If we did it did not have any records of an accident on it. If it did we would have not even been there to look at it.
The business front and interior of the shop was clean and professional and all their cars looked decent but too many red flags (and BS that it had just been detailed) for us.
Side note: this place is not right on the road-​way and is slightly hard to find.

Test drove 2 cars from this dealer and I would just be more cautious for issues when going here. The guys that run the dealership themselves are friendly, nice, and inviting to work with.
However one car we drove looked great outside but when we got inside the center area and front seats were wet (this was when it was raining before in San Diego). At first I thought it was because a window was left open but it wasn’t. Look up and see that along the whole front top windshield was leaking and soaked the fabric roof. We mention it to the dealer and they say they were going to fix the windshield. Now why they didn’t tell us before hand, I don’t know. But who knows about the possible electronic water damage already sustained like the sunroof controls, etc.
We test drove a 2^nd car just because there was another comparable there, and that one seemed to be free of major issues. Both interiors showed signs of age. Some other dealers I visited with similar year cars had better interiors.
I would recommend to just keep a cautious eye on cars that you test drive from here before committing to anything.