West Coast Restoration & Carpet Cleaning

San Diego, United States

5

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 858-207-6385
Website:
www.westcoastrandc.com
Address:
7856 Convoy Ct, San Diego, CA, 92111
at Clairemont Dr
Clairemont
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Accepts Credit Cards
Yes
Accepts Bitcoin
No

Today

Today –
Local time (San Diego) –

Business hours

Monday –
Tuesday –
Wednesday –
Thursday –
Friday –
Saturday –
Sunday –

Description

Specialties

24⁄7 EMERGENCY Flood extraction & structural drying with specialty’s in Water intrusions/​losses, Sewage backups, Fire losses & Mold Remediation.

We are also Certified experts in Carpet Steam Cleaning, Oriental Rug Washing, Upholstery Cleaning, Leather cleaning, Natural Stone & Tile cleaning, Air Duct & Dryer vent cleaning.

We also Specialize in the following areas,

–Carpet Repairs/​Stretching

–Pet Stain/​Odor Removal

We clean your carpets exactly according to the Manufacturer’s Recommended Cleaning Process. This is a 10-​step process that ensures our clients get the best and most thorough cleaning possible! We are so confident that you will be thrilled with our service that we stand by it with our iron-​clad guarantee: If you are not 100% thrilled with any part of the job we do, we will make it right. If you are still unsatisfied, the job is FREE! You don’t pay a cent.

We use EPA certified (Design For Environment) green cleaning products.

Our cleaning is residue-​free, so no dirt attracting cleaning solutions left behind.

History

Established in 2006.

West Coast Restoration & Cleaning is a family owned and operated business located in the heart of San Diego. We were established in 2006 after months of research and development. We currently operate with the industries most effective cleaning systems and strategies to get the best results for our clients. Our philosophy dictates that if the client is not 100% thrilled with the service, we are not finished with the job. Our staff is IICRC certified, and we are Licensed and Insured. We are also one of the few companies in San Diego that cleans only in accordance with the manufacturers cleaning Specifications.

Meet the Business Owner

Nathan R.

Business Owner

Hello, my name is Nathan Raymond and I am the owner of West Coast Restoration & Cleaning. I have been working in the cleaning and restoration business for a number of years now, yet I am still continuously learning new aspects of this industry which enables me to better serve my local clientele. I will share with you the two most important things I have learned in this business thus far. The first is knowledge. The more I know about what I do, the better I am at providing my clients the quality service they deserve. The second is the importance of customer service. I am not in this business to make a quick buck, I am here for the long haul and my profession is customer service. My goal is to thrill my clients so they will continue to call me back and refer me to their family and friends.

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20 reviews of West Coast Restoration & Carpet Cleaning

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Place rating: 5
San Diego, CA
We had the unfortunate experience of having a skunk crawl under our house, and repeatedly spray. If you’ve ever been in close proximity to fresh skunk spray, you know how unpleasant it is; now, imagine that that eye-​watering scent has filled your whole home, and everything you own, it’s pretty awful. And, it lingers… for a long time. We smelled like skunk, wherever we went. When home remedies didn’t work, we called West Coast Restoration. Raymond’s team came to asses the situation, and starting dealing with it in a quick, and thorough manner.
Everyone was courteous, professional, and knowledgeable. Raymond took the time to explain what he was doing, and why, and showed the perfect balance of informing me, while not talking over my head, or down to me. I really appreciate being informed.
This may seem like a little thing, but, they were even conscious of where they parked. Most repair services park directly behind my driveway and block me in, but, that was never an issue, here. See what I mean about being courteous?
What is not a little thing, is how much better my home smells. West Coast Restoration sprayed under our home to neutralize the scent, took the care to turn over the affected (smelly) dirt, cleaned the lingering skunk out of our heating/​ac duct work, and then, later, re-​sprayed under the house at their own insistence. They even identified a potential hvac problem under the house.
I sincerely hope that we never have skunk issues like that again, but, at least I know that West Coast can set things right.
Place rating: 5
Brooklyn, NY
I am thrilled that I found these guys. Let me explain. We had a sewer back up in our rental home. It was not detected for almost three days. You can imagine the disaster our new tenants walked into, not to mention the headache it created for us especially that me and my wife are on the east coast for work during the winter. My wife called our insurance company and they said they would send one of their providers out. On a whim, I decided to look them up on Unilocal.It was a good thing I did. I could not believe that they would refer a company with the kind of negative reviews I was seeing. One and a half star? Seriously? Like hell I’m letting them work on my home. So I did a little research and came across west coast restoration. I am truly thankful and glad that I did. Raymond and his team are experts at what they do and went above and beyond. He coordinated with me 3000 miles away and kept me in the loop on what was going on with my property from A-​Z. I don’t wish this on my worst enemy, but if you find yourself God forbid in my position I only hope for your sake that you are working with somebody as cool and honest as these guys. I would recommend them to anybody I know except non of them are planning a flood anytime soon :-)
Place rating: 5
Brooklyn, NY
i an very happy with west coast carpet cleaning, i had a flood in my SD condo from a ruptured water line to my toilet thank goodness it was caught in time and did not cause extensive damage. we found west coast carpet on Unilocal and had them come out to assess our situation the owner Raymond came down himself on very short notice, he was very good at exposing the affected areas (use a cool infrared camera which they allowed me to play with) and also great at explaining the process. they also helped me deal with the insurance company I’m really happy with how that handled the whole situation empathy compassion and truly understanding my situation went along way to restoring my condo. would definitely recommend them in the future.
Place rating: 5
San Diego, CA
West Coast Flood Restoration has received many good reviews on this site from homeowners. I wanted to add that this company is an excellent business partner to insurance companies as well. This relationship is very important to homeowners experiencing a water loss.
Our clients called Ray at West Coast because of his online reviews. Water had backed up into their home. West Coast arrived promptly, and used high quality materials and equipment. Because of the circumstances surrounding the claim, both the agent in our office and an experienced claims adjuster became involved in the process, and both were highly impressed with his work. Ray made a point to be there to meet with our adjuster, and took extra steps to make our agency look good, especially since the claim had gotten off to a rocky start with our company’s 800 number. In the future, we will make a point to recommend West Coast Restorations to all our clients should the need arise.
Place rating: 5
San Diego, CA
Nathan does an amazing job! He cleaned our wool carpet, and It had stains that we were told would never come out by the last cleaning company. Well not only did he get the stains out but his friendly attitude and demeanor made it a pleasure to do business with him. He’s informative and handy with special tips to keep your carpet looking new! Loved the job they did and will only use them from now on!
Place rating: 5
Santee, CA
Honest, reliable and punctual. I can’t ask for anything more! These guys take such care and pride in their work, it makes me completely comfortable to have them work in my home and refer them to all of my friends!
Place rating: 5
San Diego, CA
This company was great. From the get go you get quality customer service which is sometimes hard to come by. The two guys that came out (Ramano and his sidekick) were very professional, detailed oriented and nice. My carpets, including 2 wool area rugs were cleaned and they look wonderful. The permeating dog smell that haunts my bedroom was replaced with a ‘clean’ smell. I would recommend this company and team easily.
Place rating: 5
Solana Beach, CA
We’ve used them twice now in 2 different homes in the past 2 weeks. In both cases appointment was easy to schedule and they showed up on time. They were very professional and most importantly, the carpets look fantastic. Would highly recommend!
Place rating: 5
San Diego, CA
Excellent service from beginning to end. We could see and feel the difference which was not the case with previous carpet cleaners. We actually got what we paid for… what a concept!
Place rating: 5
Oceanside, CA
Great job, friendly, informative. I recommend this company. My carpet looked horrible, and now it’s almost as good as new.
Place rating: 5
San Diego, CA
Great prices and they did a wonderful job. Calling them for a 2nd cleaning (it has been 2 years since my last appt) and just wanted to leave a review while I was on Unilocal looking up their info.
Place rating: 5
Las Vegas, NV
What a lovely surprise! The lads were early, they were delightfully helpful, after watching me fall while guiding their truck to the correct place, promptly started cleaning, were very quick and cost less than I was quoted! I will definitely use them again! Thanks for the positive experience.
Place rating: 4
San Diego, CA
This was our third time using West Coast. We’ve found them to be prompt, courteous, and efficient. This would be a 5-​star review if it weren’t for the 50% increase (from 2 yrs ago) in price this time. Our apartment has not grown in size and we actually excluded an area rug in the kitchen this time.
I called to inquire about the increase in cost, and Sofia very nicely explained that she understood that it was due to their new processes that included organic products. She apologized for not warning me ahead of time, but, let’s face it, I didn’t ask if their prices had gone up. So, I take responsibility for that.
I would still encourage anyone to consider them. Perhaps they were under-​priced before. I will just do some research next time before calling them automatically.
Place rating: 5
San Diego, CA
I purposely waited almost two weeks before writing this review so that I could assess my carpet after it was cleaned, fully dry, and back to normal. Well, I am pleased to say that my carpet is not only back to normal, it is better than normal. It is the best that it has looked since we bought the house 5 years ago. No spots have reappeared as they have with other cleaning companies and the carpet appears newer and cleaner than it ever before. We were ready to buy a new carpet before this cleaning and it looks like we won’t have to do that anytime soon.
If I could give this company six stars I would!
Thank you, Raymond, for a beautiful job.
Place rating: 5
San Diego, CA
I have owned homes and had all kinds of work done on them for 20 years. West Coast Restoration was by far the most courteous and professional business I have ever dealt with. They arrived on time, cleaned my upholstery right then and took my rugs for cleaning. I had just had a minor disaster at the house and the rugs ended up so filthy I was sure I would need to throw them out. But when they brought them back the following week they looked amazing. Just like I had bought new rugs. They also made an exception to their hours of service just to deliver my rugs at a time that worked for me. And finally, the price for all this work was very reasonable.
I highly recommend them to everyone needing services from upholstery and rug cleaning through entire restoration after a disaster such as a fire or flood. They also clean the things we tend to forget such as air conditioning and clothes dryer ducts. I will be having them come once a year for a thorough cleaning of everything so I can rest assured that the whole house is as clean and well maintained as possible
.
If it was possible I would give them a rating higher than 10.
Place rating: 5
San Diego, CA
Well I never thought it would happen, my 30 gallon fish tank spontaneously sending out a 5 second warning shot of glass breaking and water gushing out the bottom.
What can go wrong, will go wrong. Murphy’s Law.
After the Plecostomus was saved (with a much smaller back up tank) and the remaining water removed from the tank, I started my search (on a Saturday) for a company to clean this mess up. Spoke with two companies, ended up picking West Coast Restoration because Raymond was extremely nice, professional, informative and available to come out when we needed them. The tank water soaked through the carpet, padding, press board and baseboard. Lucky it did not go any further. The work started with removal of all the wet padding and using their moisture meters to detect just how far the water damage spread. Plastic sheeting was used floor to ceiling separating the wet area. Dehumidifiers and fans stayed on constantly for two days. Once everything was dry, the plastic tent came down, new padding installed, carpet tacked down and cleaned. Took about another day for the carpet to dry before we could put back the furniture. The whole job took about three days.
Raymond did an outstanding job explaining the job every step of the way and answering all of our questions. So, if or when you ever need any type of restoration service, especially if your a property manager, I highly recommend this company! They won’t let you down.
Place rating: 5
San Diego, CA
The old saying «You get what you pay for» should be the benchmark for whatever it is you’re spending money on. Never go with the lowest bidder and especially those Groupons… Your home is your investment and I promise you that the extra money spent will be worth it. Raymond showed up on time and quickly solved the many challenges involving my mom’s third story condo. He under promised and over delivered! Specifically there were grease stains from the springs of a recliner chair that stained the carpet horribly. Not only did he get those black grease stains out but the whole carpet looks brand new! Thank you so much my mom will be so surprised when she sees it! Highly recommended and will only call them for future work. Spend the extra money and get it done right the first time!
Place rating: 5
San Diego, CA
Naomi is LEGIT. When it comes to managing the company, setting appointments, etc. — she is inciredible.
I was given a 2 hour window of arrival from 4−6pm, but the tech Jonathan arrived promptly at 4pm! (when’s the last time that happened for you with other companies?) He professionally inspected my rug and honestly informed me that a cleaning would help — but that I could probably wait as the rug wasn’t that dirty.
Talk about helpful and honest! He easily could have convinced me that a cleaning was absolutely necessary — but he was upfront and very trustworthy.
Give West Coast Restorations a shot!
Place rating: 5
San Diego, CA
They are as good as they say they are.
I have had my carpet cleaned twice now and have been satisfied both times.
The last time they were here I was also considering having the tile in my kitchen and bathroom done, and they did a quick demonstration on the kitchen floor, so I could know what I was getting for my money. I didn’t get the kitchen done, but they took care of the bathroom and it was great.
On a more important note, I didn’t know I could get tile grout cleaned so well, because of them I think I might get new tile floors in the same kitchen, as a pose to going for wood.
I don’t know when I will need their services again, but I do know I will not go anywhere else for carpet or tile cleaning.
Place rating: 5
San Diego, CA
These guys are fantastic! Our carpets were so bad, I thought we were going to have to replace them. (New puppy and someone tracked in oil & grease). We called and didn’t expect to get scheduled for a while because of the holidays, but they got us scheduled right away.
Day of service, they called and asked if they could come a little early. We were very happy about that. They arrived on time. Raymond was our lead tech. They did an absolutely amazing and thorough job. The level of customer service was A+++. Very professional. They went above and beyond!