ReallyFast

Since I joined ReallyFast back in March 2015, I was on the 1 Gbps service plan and paid the amount that was required. Not only that, but I specifically bought a Gigabit rated Router, with Cat 7 cables just in case, and followed various methods to assure that my wired local area network was able to handle gigabit service. It wasn’t until a month after service, I was told that I would not be getting what I paid for since the service at the apartment complex I live in had not been upgraded to handle Gigabit. Oddly enough, Reallyfast still offered their 1 Gigabit service.
The difference in pricing between 100 Mbps and 1000 Mbps is $ 20, however, $ 20 over 12 months is $ 240. That is money I’ve lost.
currently has me at 93.47 Mbps down, and 89.75 Mbps Upload. I’m extremely disappointed that I have not gotten what I’ve paid for. Infact, since Wave’s takeover, service has become even worse and there have been moments where my service was outright shut down for hours.
For anyone who has the option between CondoInternet or even others, I would suggest try the others prior to going all in on ReallyFast.

Started out great, but slowly my internet connection has gone downhill to the point where I end up going into the office if I need to do anything important. I have had important video calls drop and streaming is almost impossible these days. I signed up for 100mb/​s and I am barely getting 3mb/​s on weekends or weeknights. They said the system is «loaded» with customers during «peak» hours. Well, if it’s so loaded, you should upgrade your technology so you can get more than 3% of the advertised speed for your customers when they use the internet! Comcast or Xfinity aren’t much better… but it’s Seattle, so what do you expect?
VERY DISAPPOINTING SERVICE…

Received a call back after the weekend, but no response to additional costs or hardware required. Is this what Seattle is about — getting your business then tacking on additional costs where they can? This city is prime example of why regulations hamper business because they take advantage of customers with limited options. Buildings should provide more options and allow the consumers to decide which services can come in.
this one stinks. I’ve got limited options: Xfinity /​Comcast or ReallyFast. I am concerned that the positive reviews are posted by affiliated individuals and there is a limited number of people with this small operation that virtually nobody has heard of. What choices do we have other than small claims if they don’t live up to their service promises?

Not sure how these guys have 4.5 stars. My building uses them as the preferred provider. The thought of trying something besides Comcast appealed to me. Bad decision: my internet basically doesn’t work on week nights and weekends. I find myself having to go to the office if there’s something important. These guys are way unreliable and I regret going with them. Don’t make the same mistake.

Great service, great company. I just sadly cancelled my service because I moved out of my apartment. I wish they served single family homes right now. The process and customer service was great. So much that I’m writing this review.

Started out really great, but slowly went downhill.
My internet connection started getting slower, came to the point were streaming would stop.
I opened a ticket with them on online, and they informed me about living in an apartment complex, about channels getting use, so on, and so forth.
They suggested I plug my devices in directly with the ethernet cable, but 99% of my devices are wireless
They suggested another router, which would cost me an extra $ 10 a month. I showed interest, and ask for more information. That was the last I heard from them.
Now I get the joys of dealing with really crappy internet connection. Because no matter what ISP I go with, I will have the same situation.
So now I’m stuck with slow internet speed, and poor customer service.

Much happier with Reallyfast than with our traditional internet provider. Great service, great price, and the internet speed was outstanding. Worked with Cody, and he was always available to help when needed!

Upgrading to 6 stars… If i could! BLAZING FAST SERVICE. Do not use these guys if you do not want very fast and reasonably priced service
Great customer support and fast replies to inquiries and setup. Easy to get a hold of and you won’t sit on hold for a while hearing the insipid and maddening «We value your business» drivel of the big box ISP services.
I got set up quickly and billing is very easy. It’s month to month so you’re not locked in. Very reasonable rates, too. I’m very much looking forward to working with this service which is local.
They are in some business and residential spaces. Please check them out and support this excellent local ISP
Thanks ReallyFast !

Our startup chose
as an alternative to Comcast and we couldn’t be happier. It took a bit to set up but the service was always steady, customer support excellent and only 30% of the cost we would pay with anyone else.
I’d highly recommend it as an alternative to other big ISPs.

I’ve used many ISPs in the past few years and ReallyFast is by far my favorite (Comcast is by very far the worst).
Here’s what I like:
— Responsive, helpful customer service. You won’t be on hold for hours, won’t have to work you way through endless menus over the phone, and you’ll talk to an actual person who’s not reading a script.
— The set-​up took about 10 minutes, no fuss.
— The connection is very fast and it’s reliable — I’ve never had the connection drop or anything like that.
— The prices are competitive. The plan I chose is not cheap but it’s by not more expensive than the plans from big providers that provide horrible service.
— You can cancel any time with 30 days’ notice (last year when I tried to cancel my Century Link, I found out I had to buy my way out of the contract, i.e. pay several hundred dollars).

Really Fast Internet is just as the name implies. After contacting them about their service, I was online by the next day. They sent a guy over in the morning to hook up the right cables and flip some magic switches. After a little time configuring my router, I was immediately blown away by the speeds. On
, the ‘speedometer’ only goes to 100mbps, but the speed was actually reading in the 300s! At the end of the test, it said I had faster internet than 99.9% of the world! What a feeling. Now, whenever I download an HD movie, it takes just a couple minutes, depending on the website. Youtube always plays at 1080p with no load times. The uptime has been 100% so far. Not a single dip in speed or reliability. Also, their customer service feels like you’re dealing with a good friend of yours. I sent them an email last night and they called me back first thing in the morning. So nice! I would highly recommend Really Fast Internet for anyone who has the option!

Great service and it is really fast internet.
I was initially charged $ 50 for cancelling my service without notice as I moved from the apartment, but Pat refunded the amount as a courtesy, REALLY GREAT CUSTOMER SERVICE.

They floated at $ 14 price increase with no justification, effective 1÷1÷2015.

ReallyFast is the best ISP in Seattle. After a year and a half of enjoying blazing-​fast, faultless connectivity, my family is moving out of our apartment building… I was heartbroken to learn that our ONLY option for web access at our new home is Comcast. If you have the option to use ReallyFast where you live, do not turn it down. The service is incredible, the speeds are great, and the price is incomparably low.
My only complaint is that only a handful of residential buildings are supported. We need ReallyFast city-​wide. My family’s moving into an older, smaller apartment building just a couple blocks from our current place. ReallyFast services a number of big «brand-​name» buildings throughout this neighborhood, but has no options for the smaller residences between them. It’s 2015… can’t the little guys have fiber too please?

Excellent service and speed. They also made their appointment on time and were very easy to work with. No complaints!

Are you looking for a truly high-​speed internet service in Seattle area?
Short Answer: Look no further, just call this company.
Long Answer:
If you are like me, you’re probably fed up with all the ridiculous business your internet provider has put you through. Cell phone companies, cable, satellite, electricity, I mean, you ask your friends and family and everyone will offer a story about why company X is total crap. (Sorry, but there are no better words to describe companies like Comcast, CenturyLink, AT&T U-​Verse and FiOS… are there?)
I recently moved to an apartment complex in Capitol Hill that
serves. I looked this company up just like you on Unilocal and saw there were 12 amazing reviews. Well, after dealing with them, I am pleased to report that I am absolutely stunned that there have ONLY been 12 reviews! And here’s why:
1) You don’t need to hear the «Your business is important to us. [BS, BS, BS]» for 30 minutes to get to a real person on the phone.
2) When you get connected for their customer service line, they don’t spend 50% of their talking time reading off disclaimers and canned responses that their system screen makes them read to you. Oh by the way, they also all live in the Seattle area. They’re your neighbors…
3) You don’t need to give them a million days to schedule installation.
NOTE: Installation is $ 50 up front, but this is absolutely worth the investment. See below.
4) You don’t need any equipment beyond your router. They actually output their signal via a standard ethernet port on the wall outlet of choice. Plug in your router, and you get premium connection. Do the math: Do you want to pay $ 7.00 + tax for cable modem or DSL modem rental every month? Or, do you want to buy your modem at $ 80-​$ 100 online? This $ 50 dollar charge pays itself off VERY quickly.
5) Within the $ 50 dollar charge, you get a full professional installation that is available to you, not a week away, a month away, but like really soon. I asked mine to be scheduled a few days after i called due to my move-​in date– guess what… Patrick Garry (sales) did every planning and arranged it so that it can be ACTIVE by the time I walked into my new apartment.
6) I am a demanding customer, so I called and asked the ethernet jack to be moved to a different wall outlet in the apartment. I called at like 11am, and they showed up the SAME DAY.
7) The installation/​tech support professional who showed up is totally awesome. James carefully uninstalled and wired everything for me so that it comes out neatly through a different jack. He tested everything before he left. Also, he is not one of those scary people Comcast sends you who walks into your apartment with dirty shoes. He also is a really cool guy, unlike the awkward technicians who give you 300 reasons why certain things can’t be done from companies like Comcast or CenturyLink.
8) Speed: Um, yeah. They’re real fast. They’re not just download fast, but they are upload fast too. No more of the super fast download speed vs. ridiculously limited uplink speed… You’d be surprised how much your uplink speed affects your experience. Did I mention a whopping 1ms latency??? (Latency means how quickly the opposite side starts responding to you. With comcast, century link and other places, you’ll be hard pressed to eat 10ms…)
—
Overall, this company is run by and staffed with a bunch of real, honest people that live near you who will take care of you.

I originally signed our company up for
to use them as a backup to our AboveNet connection. Within a year, AboveNet probably went down 4 or 5 times and ReallyFast did not. Not once. And it’s ¹⁄₈^th the price. It seriously makes no sense how they do it but it’s awesome.
It’s also (obviously) really fast. We ended up dropping our AboveNet connection down to their lowest tier and setting them as the backup to ReallyFast. In an office of 100 users (on 2 – 3 devices each), we never ever felt a slow down. It easily handled our traffic without a hiccup.
Setup was quick and easy. I recommend
without caveat.

I’ve been fortunate enough to receive prompt responses from the owner of the company, who is friendly, patient, and takes complete ownership of everything
does. I’ve added a star because he’s great, he very clearly cares, and without going into great detail I understand that our building is a challenge.
Also, every support contact I’ve made has been promptly returned with a phone call or email, and the quality of the response is *always* outstanding — some form of resolution, complete with context and general explanation. And they’ve gone out of their way to solve seemingly any problem, even when it could easily be passed off as «out of scope.»

I signed up for
the day it began being offered in my building (Altamira Apts in West Seattle). They worked with my property manager to install while I was out of town and I came home to screaming fast internet. I’ve had it two months and couldn’t be happier! The connection went down one night during very high winds, I called customer service and the response? -«I’m up on your roof fixing it right now». I couldn’t believe it!
The price (for 30mb service) is half the price of Comcast and I get faster speed. And NO EQUIPMENT CHARGES OR OTHER FEES. They say it costs $ 39.35 and I pay exactly that amount. Not a penny more.
They do tend to have a «startup» feel in terms of in-​person and phone interactions so don’t expect pretty pamphlets and or a welcome kit. That being said, I think they have a great product and I hope they give Comcast a run for their money!

SO much better than Comcast. Let me count the ways…
1. When you call, you don’t listen to twenty minutes of ads while you hold in the queue for the «next available customer representative». Why? Because YOU DON’T HAVE TO HOLD. That’s right Comcastinos, your call rings through to a real person the first time. I talked to Patrick.
1a. Patrick was not in a call center in India or Texas or any of the other places I’ve had my calls sent to by Comcast. Pat was in West Seattle. He has been in our building, he knew our manager’s name.
2. When you talk to Pat, he will tell you that you can get internet at twice the speed for half the price. He will then help you set up an installation appointment. I talked to Patrick on a Friday night, he offered to do the install at 11:00am the next morning.
3. The installation appointment is NOT A FOUR HOUR WINDOW!!! HALLELUJAH! No more planning to take time off work to anxiously sit and wait between the hours of 10:00 and 2:00! Guess what? We scheduled a 5pm appointment and they showed up at 5pm.
4. The install crew was great. Friendly, efficient, considerate… they played with our dog…
5. We’re only a couple of days in, but the speeds match what was promised and we couldn’t be happier. So glad our building decided to sign up for
!