Legend Limousines

Do not use this company, they will no doubt ruin your day! I contacted this company for my daughter’s wedding and they were very friendly and seemed to know what they were doing. We contracted two limos for four hours and a mini bus for 7 hours.
Day of the wedding the bride’s limos showed up at my house an hour early??? Everything was going well until the church service was over and we told the two limo drivers we were going up around the corner to take pictures for 45 minutes and then back to venue (a ten minute ride). The driver who showed up 1 hour early at my house became angry and rude and said we were running over time??? Thank god the wedding planner was there and had all the contracts with us, we were right on time! Bus we had ordered to take 100 people from hotel to venue was 2 hours late! So the company sent back the rude limo driver with a 10 passenger limo to shuttle 100 people! Needless to say most people missed the cocktail hour. Called the company next day and spoke to owner and he wasnt even apologetic just explained that «things» happen!!!
DO NOT USE THIS COMPANY! I will be reporting them to Better business

Used Legends to take us from NYC to Atlantic City. We booked the Mercedes-​Benz Party Bus and it was perfectly fine. We had a good experience on the bus ride but then it all went downhill. My friend contacted our driver (Mike) about 5 minutes after he dropped us off in AC, realizing that she left her leather jacket in the corner of the bus. Mike was driving but he said he would check when he got back and give us a call back. Never received a call.
The next day, we tried contacting Mike several times on his personal cell phone, since that was the number he gave us. No response. We then contacted the Limo company and got a rude response from a male customer service rep saying «I doubt Mike would have a need for a woman’s leather jacket». No one ever said or even implied that– but it’s extremely shady that Mike just won’t answer, and now the limo company is getting defensive when all we are asking for is her jacket back.
We then called back a second time, because we still haven’t heard anything. We were directed to a female customer service rep this time who gave us the same attitude (started raising her voice, getting defensive etc). She then told us we were unprofessional for calling Mike’s personal cell phone. I’m sorry — don’t give it to us then. Maybe the company should provide cell phones for their drivers if they are so concerned with that. What is unprofessional is this company’s customer service and follow-​up/​taking the needs of their customers seriously.
Now– 1 week later, still no leather jacket.

Legend Limousines is the best! I was traveling alone and i am always apprehensive about it. I had two male drivers who were amazing. Both were so professional, the car was immaculate, and they were safe drivers. When i called to schedule my pick up Scott scheduled me quickly and efficiently. I received my email confirmation immediately and a confirmation call the day before. I can’t say enough about them. I will use them every time I travel without a second thought. I had posted on Smithtown Moms that I needed a ride to the airport and Legend was recommended by many local moms. I’ll always refer them now. Great job Legend! Thank you for your services!

Our driver Hector was great! The bus arrived on time and was clean. I would certainly use them again.

I used a party bus from Legend Limousines for a work event back in December and was really pleased. They answered all my annoying questions, arrived on time, and everything was exactly as advertised. Even more importantly, they were totally okay with the fact that I wasn’t sure how long we needed them for. They explained how the rates would work beforehand, so there were no surprises when we needed an extra hour. Also, Hector, our driver, was a real gem — I’m mostly writing this review because of him.
One star comes off because (1) they wanted payment in cash /​cashier’s check and frankly that’s annoying and created a hassle for reimbursement; and (2) there was no way to hook up an ipod or phone to the music system, so we were left with radio and CDs (which they warned me about). That being said, would definitely use them again

They will not show up on time for your wedding! Do not hire them! They made an excuse that the tire went flat! The driver did not even apologize for being late. The bride and groom were left stranded waiting for them and they ruined the night of an otherwise perfect wedding.

I contacted Legend Limousines to book a limo for my wedding. I spoke to some very nice folks, and received a quote of $ 1,100 for 6 hours. Seemed reasonable. When they started asking me for the details of what I needed it for, I mentioned it was for my wedding. This prompted an immediate transfer to their «weddings» department.
At their «weddings» department, I had to start over and explain what I needed. They must not have realized that I had already received a full quote from their «non-​weddings» department because they quoted me $ 1,900.
When I asked them why it was going to cost an extra $ 800 for my wedding (same number of hours, same location), they said they offer a «premium» service for weddings. So naturally I asked what that entailed. Their answer? The drive wears a tuxedo.
I asked if they could just let the drivers wear their normal outfit and save me $ 800 and they said no. They rudely followed this up with «If you’re looking to save $ 800 maybe we’re not the company for you».
So they’re not the company for me. Fine.
They also shouldn’t be the company for you. Who wants to pay $ 800 for their limo driver to wear a tuxedo? $ 800? Am I buying him or her a tuxedo?
TL;DR?
They are rude on the phone and seem to think that a wedding justifies a massive price increase with negligible benefit (you be the judge) for the same service. I think that’s bad service.

This is the second time I used Legend and had a great experience (first was for guest transport at my wedding and the most recent was for my 25^th Birthday). For the most recent Birthday, we had the Black 20 Passenger Limo Bus which was a perfect fit for a night of local fun. Driver was on time, courteous, and accommodating all night. We all got home safely and they accommodated our multiple drop-​offs like we asked. The only tiny negative I could say is that it was a little pricey (compared to other quotes I received), but I choose Legend anyway because I know I was guaranteed good service and quality. I wish the prices of Limos weren’t always at par with Wedding prices.
Looking forward to using them again at the next occasion! :-)

Yesterday was my second time using Legend Limousine for my annual Jimmy Buffett tailgate at Jones Beach, and I absolutely love them. Great customer service on the phone, and Hector is a great chauffeur. As long as Jimmy Buffett keeps playing Jones Beach, I will be hiring Legend for my party bus.

To say my experience with Legend Limousine (Smithtown NY) was unpleasant is an understatement. I don’t think I’ve dealt with such an incompetent group of «professionals» in a very long time. Legend Limousine was the company my fiancé and I had hired to provide transportation for our wedding and we viewed the below incident as a «test run», one we are glad we experienced as I’m positive this is a reflection of how they would have handled any issues on our wedding day.
On July 19^th Legend Limousine was hired to drive a bachelor party from Patchogue into NYC and back to Patchogue. Our driver, Bill, was scheduled to arrive at 4:30 (we had a 6pm reservation at Delmonico’s Steakhouse) but called to let us know he’d be «15 minutes late» — he didn’t arrive until 5:15pm. When we arrived in the city he was paid for the entire evenings fare (over $ 600) and offered to let us leave personal items in the vehicle as he would be picking us up in that vehicle later (no receipt was offered). Around 12:30am we called to switch the pick up location and was told it wasn’t a problem, they’d see us at 2am. 2am rolls around and a new driver with a different car was waiting for us. This driver had no idea we had already paid Bill and demanded payment before he pulled away from the curb. The new driver had called the night manager who informed us that we could either pay again and be driven home (and given a refund if we were owed one) OR we could refuse to pay and be left in NYC. At this point our original driver had shut his phone off for the night making it impossible to corroborate our story of prepayment. To be fair, we had been drinking all evening and frankly the last thing any of us wanted to (or were capable of) deal with was a bunch of people telling us, basically, pay us AGAIN or get left in the city. Eventually the new driver took off without us in the vehicle and we had to wait in Penn Station until the 4:43am train came in. This obviously left a pretty sour taste in our mouth, one that didn’t get corrected when we went to speak with the owner Robert on Monday morning.
On July 21^st Robert, the owner, called to attempt to right the situation. I spoke with him briefly and told him I would be in with my fiancé later that evening to discuss the situation face to face. When we arrived at his office we were given back the $ 300 and the bottle of scotch that had been left in Bill’s vehicle. Robert did not offer an apology nor did he attempt, in anyway, to calm our fears about his companies actions on our wedding day. We sat with him for approximately 25 minutes while he ran through a litany of possible scenarios that could impact his company’s performance come the day of our wedding. He said «I can’t sit here and tell you it’ll be perfect; there are too many things that happen. I can’t tell you your car won’t break down, your A/​C will work perfectly, that your driver will be on time or that we won’t get lost. I can’t promise perfection and I’m not going to.» Robert didn’t offer to do anything to keep our business but rather he «offered» to refund our deposit and let us go elsewhere. Robert bashed his own employees calling Bill «not all there» and «often times too willing to help even though it will more than likely hurt the situation». He stated his wedding day drivers, limousine drivers and passenger van drivers are all on different levels of competency and that obviously Bill was driving a van «for a reason.» Any competent business owner would have apologized and offered to right the situation; Robert acted as if he could care less and eventually said «we’re beating a dead horse, what more do you want?» Mind you, not once in our conversation with Robert did we get loud, rude or curse. We were as calm and respectful as possible.
Robert eventually did refund our initial $ 200 deposit. However, I was credited only after my bank (Chase) filed a claim and conducted an investigation on my behalf. It took 8 days, but I was finally credited the amount.
If this is «legendary service», I’ll pass. My advice to anyone looking for a competent company to provide transportation would be to hire ANYONE but Legend Limo. The lack of communication between drivers and management and the overall rude, careless attitude of its owner is something I hope to never encounter again.

I did a wine tasting event that I do every year and used legend limousine who had impeccable service.
The driver was fantastic, professional
And on time. We had a 40 pass party bus that included a hostess & The hostess was incredible and made sure we were ok
And if we needed anything he was there to take care of us. The bus was beautiful and very well taken care of which is a rare thing to see with limo companies. The office staff were great and were professional.
I will be using this incredible service for all of my future events!
Thanks everyone at legend for making our day even more incredible!
Thank you so very much!