Chase Bank

To give this bank a star is truthfully giving it more than it deserves. A bank that will not give you change for paper, is absurd. on a Saturday, no line, no one doing anything including giving change.
Are you kidding me? This is one of their fabulous policies. So where to go when you cant go to a bank.
I can say I am happy they are not my bank… which by the way is the ONLY way they will give you change, you have to belong to their bank.
So if you can not drive and you need quarters forget about your’e neighborhood Bank. .it’s not happening…

Very slow service. They have 2 tellers with a long line and 4 people hanging out in back fartin’ around. Will be switching banks with more professional service.

I go by this chase location often to do business banking and the customer service is good and there is always a lot of parking.
They have a drive up arm also that makes it easier to do quick bank transaction.

So, I started banking Chase because of the $ 100 they offered when opening an account. I have direct deposit for my two per diem jobs and I have had no problems with them. My boyfriend recently opened an account and it tool three tries before he was able to recieve his ATM card. Plus when he goes to the Blockbuster kiosk inside Vons off S. Santa Fe, he cannot rent with his ATM carc because the zip code doesn’t match. Weird. But he can make purchases anywhere else with the card. I wonder whose the one with the problem? Chase or Blockbuster? Now we have changed the mailing address to a P.O. Box to see if he can receive the bank statements, because of now, he hasn’t received any. Hmmm?

Worst.Chase.Branch.Ever.
DO NOT BANK HERE UNLESS YOU ARE INCOMPETENT AND INCAPABLE OF READING OR MAKING INTELLECTUAL DECISIONS
The Branch in the Stater Bros off Sycamore is small, but helpful, knowledgeable and efficient. If you MUST bank with Chase, get back in your car & go there. They have extended hours over this location, too.
Personally, I’d suggest a Credit Union. That’s where I’ve happily banked for over 25 years.
I came to this branch to get some signatures changed on an account for a Homeowners Association type account I am the Treasurer for.
I had stopped at a San Clemente branch the day before to find out what I needed to do, since Chase prides itself on the fact that you can do anything at any branch regardless of where you opened the account. I found out the details, including typing up meeting minutes, and having the secretary sign them, indicating whom the Board had decided should be the signers on the account. San Clemente told me to bring those into the any branch and then each Board member could go into any branch and sign when convenient for them.
So, got the minutes and took them to the nearest branch, which is where the account was opened. Got a whole different story here that all of us would have to come into this branch together (not sure if we were supposed to come in holding hands and skipping too {{sarcasm}}) and when I asked the front counter customer service concierge lady if I could speak to someone in charge because I had followed the instructions that San Clemente had given me to a «T» and was NOT happy that I was getting a different story now, she said that maybe the Assistant Branch Manager could help me.
She went and talked to the Assistant Branch Manager who was at a teller window, and that person told her to call their Legal department. Nice customer service Assistant Branch Manager! (not!)
Legal informed the concierge lady that what I had been told at San Clemente was the case, except I’d have to have all the Board members sign the form and I’d have to write down their two forms of ID, including their personal credit card numbers on a piece of paper and bring it back.
I am NOT at all pleased about any of this, and SOLELY because of this Branch and their complete and total lack of customer service you can bet one of the first things our Association will be considering is changing banks… hopefully to a credit union where you do not get the «corporate run around».
As you can see, all reviews before mine have been one star, so catch a clue and don’t step foot in this Branch!

Since I started writing this review, Chase started a new promotion: $ 100 with the opening of an account. Now, I know this sounds great, but please let me ask you to think for just a moment; why on earth would such a large bank need to PAY to bring in customers? Perhaps the below will help to shed a little piece of enlightenment…
So, without quite the graphic langauge of the first review, allow me to say this, please do not make the same mistake I did and bank with Chase. Three separate issues in the last 6 months mean I will NEVER, EVER return to them again… except perhaps with a lawsuit. Although there are still some good people left, they are thwarted at every turn by corporate policy designed to screw the little people and pad their bottom line.
Put another way, their electronic banking system has screwed me not once, but twice. The first time they sent out an automatic payment that had been cancelled months prior, causing our accounts to go negative and incure a couple of hundred dollars in overdraft fees. It took weeks to get our many back into our account, and it meant that were it not for our credit cards, we would have been without food.
The second incident occured back in December, when they managed to conveniently lose an envelope full of checks, saying that it came in empty. It was only after a MONTH of going into the branch daily, speaking with anyone that would listen and calling the office of their CEO that I was able to get the money back, and then lo-​and-​behold! They were able to find the checks once more a week or so later.
Finally, I set up an auto-​bill pay for the same bill that I had cancelled previously as it needed to finally start going out again — for my health insurance. Well, they didn’t pay it, the auto-​pay disappeared from their system and my coverage was cancelled. Never before have I encountered such a poor system, and I will never return to work with them again.

Okay. I’m pissed. I have been a Washington Mutual (WAMU) customer for nearly twenty years (opened the account when I lived in Seattle… Washington Mutual… concept… duh). Then these chicken shit rat bastards from Chase bought WAMU and sucked it into the banking vortex from hell.
State tax refund? «Sorry, can’t cash it. New policy. Won’t be available till next business day.» HUH? It’s a state check! «sorry».
Hey, I can’t make a deposit at the ATM. «Sorry. You were a WAMU customer and it won’t allow it, but we’ll have it updated soon» WTF???
Stand in line for a bazillion hours, go to the teller… «You don’t have an account with us. «The fuck I don’t! Twenty years and counting. Manager eventually arrives (really happy to see me… not)…oh. «Well, we are changing our entry system and it doesn’t recognize your WAMU account number.» (But you still want my money, right!!!)
Eventually gives me a business card with a new account number on back and tells me to make sure I bring it with me every time so they can locate me. Not much of a choice since I COULDN’T DEPOSIT at the ATM.
Then, my debit card (still WAMU) is going to expire next month. I asked when I should expect my new «Chase» card. «Good question, we don’t know».
Screw this. San Diego Community Credit Union here I come.