American Window Systems, Inc

We were so happy with the window we got and with the excellent service. This is a fantastic local family run business – it doesn’t get any better! Kyle was very helpful in providing multiple quotes to help me decide between replacing the whole window or just the glass. The window came in very quickly and installation was booked promptly. I even received a follow-​up call to make sure I was satisfied and to review the next steps I need to take to finalize the permit with the city.

I had a mid-​century home on the hills with great views of the Valley. Converted an old window to a sliding glass door in order to access a Juliette balcony at the front of the house. The rep came out an said that because of the non-​standard size we had to go with a custom Jeld-​wen door. I also wanted a retractable (and hidden) screen which he said would be after market but installed as soon as the custom doors were installed.
After I placed my order ($ 20k for one door) I never heard from my rep again. Luckily I had the email he sent for the contract so after 8 weeks I would just cc everyone on his email distro.
He never responded but the office staff was superb! I received intermittent responses about my install and finally the day came. Door was installed and gorgeous! But… screen door missing. Wouldn’t have been a problem had the rep followed up in my original request for the invisible screens as promised. Instead it took longer to have one screen installed than it took for the entire order for the custom door. While all of this was going on we put the house on the market and had to deal with questions on the missing screen. I ended up following up with AMS more than they did with me. In fact it took so long to get the correct screen the new owners met the the installer…
For the record, once I told AMS I needed it fixed or they would lose my future business in the new house… the sales rep called me!
To recap… office staff wonderful. Everything else not so much.
AMS also took zero accountability and said they were the middle-​men to a place in Sacramento that deals with Jeld-​wen.
I paid $ 20k to deal with the people who deal with the people who deal with Jeld-​wen.

I am so pleased with our windows and patio door. We replaced 19 windows and 1 patio door in our 2 story home. AWS was fantastic from start to finish. The longest wait was waiting for our windows to be built.
Kyle was wonderful to work with, and was able to see what we wanted and work with us. We changed the style of a lot of our windows, and he was patient with our multiple changes prior to signing the contract.
The installers were fast, polite, cleaned up after themselves, and super friendly. I’m pretty sure my husband distracted them by talking to them, but they were very outgoing.
They installed our windows in two days, the first day being the hottest day of the year. We were all hot and miserable, but they didn’t complain once.
I’ve already recommended this company to my neighbors, and will continue to do so. What a huge difference new windows have made in our house.
Five stars all the way.

No customer support when your window fails. They sold us Semco windows which failed in about 10 years. Called American who said they no longer carry this brand and will not service the windows they sold us. Stay away.

I had a few different companies come out and put a bid on replacing nine windows throughout my home. Only American’s salesperson was smart enough to recommend a cut out which would preserve the integrity and look of my windows but also meet the revised building codes. Very knowledgeable salespeople and surprisingly quick service. They got the windows delivered and installed weeks before they promised. I was very pleased.

I decided to write this review because I think about how much I love our windows almost every day… and we’ve had them for 8 years! We got windows throughout our entire house from these guys back in 2006. They still look brand new. In fact, people ask us regularly if we got new windows. They feel very high quality. Once they were installed, we no longer had issues with our house becoming a hot box in the summer. They flip out for easy cleaning and have child proof options.
Recently, one of our windows had water damage in-​between the panes. I called them and they came out with no issue and replaced it with no charge. Added bonus: every person we’ve come into contact with through this company has been completely pleasant and helpful. Wish I could give them an extra credit star! :)

These guys are AMAZING!!!
We had 10 windows and 2 large sliding glass doors replaced by American Windows. The rep, Judy, made sure that the measurements for the replacement windows were accurate and had installers come out to verify the measurements. Each day the installers were in our home, they were very professional and made sure all was tidy when they left. Now for the amazing part — when the local building inspector came by to sign off on the permit, he was impressed with the quality of the job since some of the windows were 2 stories high. Also, all of our single pane windows were replaced with double pane and we could notice the difference in temperature immediately — no more drafts.
What a professional job — we highly recommend American Windows.

These guys are great! Came out and fixed a friends sliding door within a short time. They were very professional. Great local business!

I know of several of my friends and clients who have had American Windows install new windows for their homes and all of them are completely satisfied. Steve always seems to give his customers that extra personal attention and his crews do a thorough clean up after themselves as do a very professional installation.
Local people with good old fashioned local small town service. Highly recommend you give them a call if you are looking for a local company that prides themselves on doing a good job at a fair price and making sure their customers are satisfied.

We have used AWS on several occasions to replace a few windows at a time over the last 10 years. Each time we have gotten prompt service, the owners themselves come to give the estimate and the installers have been speedy, efficient and tidy. Our most recent experience was what has prompted me to write a review. Our sliding glass door & screen were not rolling correctly, they were installed in 2004. We tried to replace the wheels ourselves in the screen door, to no avail, so my husband took the whole door to their shop to get help. He was told that our Simonton door had a LIFETIME guarantee on the wheels and they would order a whole new screen door and replace both the wheels & the track on the glass door for FREE! We were delighted! Less than a week later, «young Mike» the owner’s grandson was at our house with a new screen door, wheels & track for the glass door & zip-​zip they were installed & both are rolling like brand new — oh that’s right they ARE brand new! I’m so happy! Roberta (the owner) called the next day to see how the installation went and of course we told her EXCELLENT! I would recommend calling Roberta any time for new windows. We are happy with all of our replacements and the service we have received from AWS. I cannot believe the bad review by J.F. I read here — their experience was completely different from ours.

We had our whole house re-​windowed, including a sliding glass door. The Simonton quality is excellent & the installers were thorough and polite. Following installation I had to call about a minor glitch. The installers returned promptly and corrected the glitch. Highly recommend these folks.

Really great experience and interaction. Super high quality work and customer service. I got high end Simonton windows and at a very comparable price, they beat Costco discount significantly. Steve is great to work with and his team is very talented. They were prompt, polite and courteous. I’m really satisfied with the quality of the job they did, I trust them and would use them again no questions. My parents also used them and were very happy. Highly recommended.

We had our sliding glass door replaced with another glass company in San Rafael last year. This year we asked for a quote for all our windows and boy were they expensive!
We were referred to AWS and as it turns out, they’ve done quite a few houses in our neighborhood.
Overall they did a pretty good job.
— Unlike the other glass company, they knew that our home was grandfathered into the city’s fire code for height restrictions. That saved us a ton of money. A ton!
— Our windows look great from the outside and inside. In fact, our bathrooms now look bigger because of these windows. Who knew something like this could make such a difference?
— Our rep has been in business forever. In fact she carried a photo album with homes they’ve done… I mean a real album with paper pictures that came from a film camera. Thought that was cute.
— Our rep was responsive. Questions about quotes? She walked us through. Concerns about installation? She called me immediately back. That’s good old school service right there. Did I mention she delivers on what she promises?
They’re not perfect but these aren’t show stoppers.
— The quote was confusing. It’s already hard enough to process what goes into an intricate quote and we started losing confidence when the rep made some errors and forgetting to include costs. Once we worked everything out, the price was still reasonable and we were ok.
— They did an ok job in patching the interior wall when they installed a larger master window. Could’ve been better but not a show stopper. We’ll just need to sand down the bumps when we repaint the room again.
— They broke one of the vertical blinds in our living room and didn’t say anything about it (or forgot to). Now the blinds won’t meet in the middle to shut all the way. At least it wasn’t one of the middle blinds.
— They left more dust than expected. Maybe we were spoiled by Moore Heating and Air Conditioning in Petaluma (see review) because we could’ve practically eaten off the floor after those guys left. Not so much with AWS.
The positives outweigh the negatives and we’ll definitely call these folks again when the time comes.

We had all our windows replaced in 2006 with double paned, double hung window. American Windows showed up with enough workers, all necessary equipment and completed the job in one day.
they were very professional, with a minimum of disturbance to the wood trim as well as the landscaping.
I had a couple of minor problem this year and one call solved both problems. Roberta was very understanding and had the workers here quickly.
I recommend this company wholeheartedly.

We have been doing business with AWS of Napa since we bought our home in 1993, when soon after we replaced all our windows with double panes. In 2008 we did a major remodel, adding more windows and two French sliding doors. When damage was done to two windows during this remodel, they replaced the windows with no cost to us… this exceeded our expectations! We are extremely happy with the service and the product and the owners are wonderful to work with.
We are currently ordering two additional windows in our family room… from AWS of course!

We spent about $ 12k at American Window Systems on new windows and a sliding glass door for our home. That’s a lot of money, so naturally I thought when there was a problem with the sliding glass door they installed that it would be no big deal to get the problem addressed and resolved. Nope. BIG DRAMA. BIG BIG DRAMA. It took over two months to even get someone to come over and look at the door, and getting them there took several phone calls and a letter to the owners. In fact it was the owners who finally came out.
Now Check This Out
The owners of American Window Systems are in there 70’s. They were super angry that I wouldn’t shut up and go away until they fixed the problem with the door. They seriously acted as if I had spit on them or something, because I wouldn’t go along with them when they continually blew us off and gave us the run around. It was nuts!
I was actually out of town when they came out, so my boyfriend met with them. He is actually really personable and quiet so we figured this was probably going to be a simple meeting to finally resolve the problem. The owner and his wife were combative and really condescending towards my boyfriend saying things like «Tell your ‘friend’ this and your ‘friend’ that,» referring to me, because we own the home together but we’re not married. I guess to people of their generation pointing out that two people are living in what they consider to be sin somehow justifies bad business practices and general douchebaggery on their part. Anyway they pushed it to the point that my quiet & polite boyfriend shuffled these two old farts out of our house.
So what was problem? We needed a new handle for our sliding glass door. Which we finally got after three months and a heap of B.S.